Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khyati Desai

Jacksonville,FL

Summary

Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.

Overview

17
17
years of professional experience

Work History

Quality Analyst

Charge Back 911
01.2020 - Current
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Documented testing procedures for developers and future testing use.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Incorporated database technologies such as relational databases, SQL.
  • Experienced in maintaining test cases, test plan, executing cycles and retrieving report from Zephyr Scale

Bank Reconciliation Specialist

Fidelity National Finances
07.2016 - 01.2020
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Analyzed figures, postings and documents to maintain accounting program accuracy.
  • Assessed data and information to verify entry, calculation and billing code accuracy.

Personal Banker

TD Bank
07.2013 - 07.2016
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.

Customer Service Analyst

Lord And Taylor
11.2006 - 02.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Education

Bachelor of Science - Biological Sciences

Rutgers University
New Brunswick, NJ
05.2013

Skills

  • Software Quality Assurance Knowledge
  • Data Analysis
  • Microsoft Office
  • Zephyr Scale
  • SQL Server Reporting Services
  • Agile Methodology
  • Splunk SIEM
  • AWS
  • Jenkins
  • HP Application LifeCycle Management (ALM)
  • G-Suite
  • Planning and Coordination
  • Problem-Solving

Timeline

Quality Analyst

Charge Back 911
01.2020 - Current

Bank Reconciliation Specialist

Fidelity National Finances
07.2016 - 01.2020

Personal Banker

TD Bank
07.2013 - 07.2016

Customer Service Analyst

Lord And Taylor
11.2006 - 02.2014

Bachelor of Science - Biological Sciences

Rutgers University

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