Khyati Mehta
McKinney
Summary
Experienced professional with a strong background in customer service and office administration, poised to excel in a client-facing role. Skilled in handling inquiries, managing schedules, and ensuring smooth operations. Recognized for teamwork, adaptability, and delivering consistent results. Proven proficiency in communication, problem-solving, and creating a welcoming environment.
Recent graduate with foundational knowledge in Salesforce administration and hands-on experience gained through Trailhead.
Overview
10
10
years of professional experience
1
1
Certification
Work History
front desk assistant / purchasing manager
Jamsan Hotel Management
06.2014 - 11.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Trained junior staff members on best practices in purchasing management, contributing to their professional development and growth within the organization.
- Generated reports on purchasing activities to support management decisions.
Assistant Manager
Subway Restaurant
01.2012 - 05.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented staff training programs to elevate service standards and knowledge.
- Oversaw daily operations to maintain store cleanliness and organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Maintain food safety practices at all times
- Performed all duties as outlined in the Sandwich Artist description, and making sure other employees follow the same
Education
AA - Medical Assistant and Administrative with Medical Billing and Coding
Montana State University
05.2021
Graduated High School - undefined
Akshar kanya Vidhyalaya
01.2009
Certificate - Salesforce Administration
Salesforce
05-2025
Skills
- Budgeting Reporting
- Organizational/Employee Development
- Problem-solving skills
- Hospitality services
- Excellent communication
- Time management
- Customer service
- Data entry and recordkeeping
- Payment processing
- Conflict management
- Appointment setting
- Communication skills
- Administrative Reports
- Marketing
- Leadership
- Revenue Management
Section name
Looking Forward to A challenging position that will enhance/increase my medical administration skills.
Certification
- salesforce administration, salesforce - 05/2025
Timeline
front desk assistant / purchasing manager
Jamsan Hotel Management
06.2014 - 11.2021
Assistant Manager
Subway Restaurant
01.2012 - 05.2014
Graduated High School - undefined
Akshar kanya Vidhyalaya
AA - Medical Assistant and Administrative with Medical Billing and Coding
Montana State University
Certificate - Salesforce Administration
Salesforce
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