KhyDariun McNeal
Pensacola
Summary
Motivated professional with leadership and supervisory experience as a Team Lead and Route Sales Representative, skilled in planning, coordination, and customer service. Strong background in problem-solving, records management, and team development with proven ability to adapt to fast-paced environments. Seeking to leverage all of my existing skills in new career fields, while developing new skills as well.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Driver Associate
E-Force Logistics (Amazon)
04.2025 - Current
- Managed timely delivery schedules, coordinating with dispatch to optimize routes and minimize delays.
- Assisted in training new drivers on best practices for safety and efficiency on the road.
- Implemented improvements in route planning that enhanced delivery times and reduced fuel costs.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Lead Route Sales Representative
Frito Lay
05.2022 - 04.2025
- Manage co-leads, and route sales associates on route details and management; including quotas, sales goals, data entry, etc.
- Developed and maintained relationships with current customers.
- Developed and implemented strategies to increase sales volume.
- Performed regular maintenance on delivery vehicle.
- Loaded, unloaded, and delivered product in a timely manner.
- Maintained accurate records of all deliveries and pickups.
- Restocked shelves as needed to ensure adequate inventory levels for customers.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Ensured compliance with all federal, state, local laws governing transportation of goods.
- Confirmed product displays met company specifications regarding placement, date codes and pricing.
Customer Specialist
Carmax Auto Superstores
03.2021 - 04.2022
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
Team Lead (Subject Matter Expert)
Alorica
01.2020 - 01.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Educated customers on special pricing opportunities and company offerings.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Led a team of 20+ individuals in achieving quarterly sales targets, exceeding goals.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
- Motivated team members through recognition programs and performance-based incentives.
- Trained new staff in relevant processes and procedures.
Recreation Counselor
Brownsville Community Center
06.2019 - 01.2020
- Second in command to the Facilities Coordinator.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Conferred with management to discuss and resolve participant complaints.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
Education
High School Diploma -
Pine Forest High School
Pensacola, FL06.2019
Certificate - Insurance Adjusting
Adjuster Pro
02-2025
Skills
- Management/Supervision
- Employee training
- Team Leadership
- Detail orientation
- Cleaning and sanitizing
- Activity coordination
- Facilities maintenance
- Event planning
- Data entry
- File/records maintenance
- Team building
- Claims processing
- Medical billing and collections
- Billing dispute resolution
- Year-end reporting
- Debt management
- Accounts payable
- Warehouse Equipment Handling
- Sales Forecasting
- Route Management
- Product Distribution
- Account Retention
Certification
- Certified Adjuster 6-20 License
- CPR/AED Certified
- ICS-100B 2018
- ICS-200B 2018
- Microsoft Office
Timeline
Driver Associate
E-Force Logistics (Amazon)
04.2025 - Current
Lead Route Sales Representative
Frito Lay
05.2022 - 04.2025
Customer Specialist
Carmax Auto Superstores
03.2021 - 04.2022
Team Lead (Subject Matter Expert)
Alorica
01.2020 - 01.2021
Recreation Counselor
Brownsville Community Center
06.2019 - 01.2020
High School Diploma -
Pine Forest High School
Certificate - Insurance Adjusting
Adjuster Pro
References
Daniel Plotner (Manager)
850-255-7874
Andreal Smith (Supervisor)
850-557-2113
KeAunni Evans (Friend)
229-379-5265
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