Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kakate Cofield

Orlando,FL

Summary

Adept Customer Service Representative with a proven track record at Concentrix, where I excelled in conflict resolution and customer satisfaction, enhancing loyalty through empathetic engagement and critical thinking. Skilled in both problem-solving and data entry, I significantly contributed to a positive customer experience, mastering complaint handling and service recommendations.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
05.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma - Na

Seminole High School
Sanford, FL
05.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Payment Processing
  • Professional telephone demeanor
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Concentrix
05.2021 - Current

High School Diploma - Na

Seminole High School

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Kakate Cofield