Khyla Jones
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Care Analyst
Mutual Of Omaha
11.2021 - 01.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Contributed to team success by consistently achieving personal performance metrics related to call quality, productivity, and problem-solving abilities.
Customer Service Representative
Bank Of America
09.2018 - 10.2021
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Duncanville High School
Duncanville, TX06.2018
Skills
- Translation and Interpretation Services
- Payment Processing
- Product Sales
- Order and Refund Processing
- Call center experience
- Billing Adjustments and Refunds
- Microsoft Office
- Salesforce CRM
- MS Office
Timeline
Customer Care Analyst
Mutual Of Omaha
11.2021 - 01.2024
Customer Service Representative
Bank Of America
09.2018 - 10.2021
High School Diploma -
Duncanville High School
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