Khyla Manning
Orlando,FL
Summary
Dedicated administrative assistant/medical receptionist/referral coordinator with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing client referrals, therapies, evaluations, translations, card and cash transactions, paperwork and project needs. Trustworthy with personal patient files, as well as exceptional customer service. Dealt with patients dealing with mental illness, therefore, I am aware of how to work, and take care of clients.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Administrative Assistant/Medical Receptionist
Angels For Kids On-Call
Orlando, FL
07.2020 - 06.2022
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Developed and optimized treatment plans to help clients continue to progress.
- Referred clients to external resources for additional support.
- Created client treatment plans based on assessments and goals.
- Facilitated weekly group sessions focused on various issues to help groups and individuals.
- Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Managed up to 30 patient referrals daily through multi-line telephone system.
- Scheduled appointments for patients in person or by telephone.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Worked with clients to establish translation requirements and scope, checking in following submission of work to verify satisfaction and understanding.
- Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
- Documented staff information, including service plans, treatment reports and progress notes.
- Managed caseload of multiple sessions weekly using various types of therapies and approaches.
- Informed clients about billing procedures, processed payments and provided payment option setup assistance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Sales Associate
Perry Ellis International
Orlando, FL
07.2021 - 01.2022
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Adhered to company initiatives and achieved established goals.cvel of assistance required.c
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
Medical Front Office Coordinator
Mood Health
Remote
08.2022 - 10.2022
- Delivered administrative support to clinical staff and managers by handling client referrals, scheduling, refills on medication, support requests, and faxes.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Proficiency with Zendesk, Slack, Hermes, and Google Calendar.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Attended daily zoom meetings to guarantee client satisfaction.
- Attended Key Projects Review to work with every department, assuring we all work together to grow.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained composure and patience in dealing with aggressive customers.
- Resolve daily tickets based on customer requests.
Church Youth Leader
Holy Cross Catholic Church
Orlando , FL
08.2017 - Current
- Initiated strategies to increase donations, and built relationships with potential ministry donors.
- Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
- Provided one-on-one guidance counseling on broad range of behavioral, emotional and psychological issues, including self-harm, eating disorders, parent-child relationships, identity issues, anxiety and mental health topics.
- Fostered relationships with students, and provided counseling on personal and spiritual issues.
- Planned and led weekly Bible study meetings and facilitated group activities for teenagers.
- Led retreats to spread work and faith of personal religion to different peoples.
- Spread faith through various evangelistic means, including preaching, Bible readings and group activities.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Technical Support & Sales Representative
Asurion
Orlando, FL
03.2023 - Current
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via telephone.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Supported customers with online billing, access and account issues.
- Used remote login tools to assist clients with technical and product questions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Offered resolutions to de-escalate calls and solve customer issues.
- Developed key customer relationships to increase sales.
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
Education
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FL05.2024
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL05.2024
Associate of Arts -
Valencia College
Orlando, FL05.2022
Skills
- Tracking client progress
- Client goal planning
- Therapeutic expertise
- Clinical documentation mastery
- Behavioral health assessment
- Individual and group therapy
- Exceptional problem solver
- Inventory systems
- Sales plan implementation
- Executive presentation development
- Recordkeeping
- Data entry documentation
- Strategic planning
- Returns and exchanges
- Training and mentoring
- Trilingual, being able to communicate in english, spanish, and portuguese
- Multi-line phone proficiency
- Patient scheduling
- MS Office/ Zendesk expertise
- Conducting assessments
- Gathering referrals
- Coordinating services
- Team collaborating
- Managing records
- Work ethic
- Customer service
- Friendly, positive attitude
- Critical thinking
Certification
- HIPAA Information and Action by DCF Certification
- Security Awareness Training by DCF Certification
- Service Delivery for the Deaf or Hard-of-Hearing by DCF Certification
- Baker Act Basics by DCF Certification
- Baker Act Procedures for Minors by DCF Certification
- Covid-19 Trainings and Certifications
- FARS and CFARS Trainings and Certifications
- Diversity and Inclusion in the Workplace
- Sexual Harassment Prevention (U.S. Federal)
- CPR Certification
- Registered Behavior Technician
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