KHYLAR GAGE
Sales And Customer Relation Specialist
Austin,TX
Summary
Professional Summary:
Energetic professional with a strong sales instinct, proven leadership skills, and a talent for building trust and fostering relationships to drive success and achieve organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Consultant Assistant
AirSculpt
11.2024 - Current
- Made outbound calls to new leads, scheduling in-clinic and virtual consultations to drive patient engagement and promote clinic services.
- Managed marketing leads by qualifying prospects, providing starting pricing/estimates, following up, and scheduling consultations to convert inquiries into patients.
- Closed sales by building trust during consultations, providing accurate quotes, and upselling additional services tailored to patient needs.
- Scheduled and facilitated surgeries, ensuring seamless coordination and flexibility for patients.
- Prepared and sent detailed invoices, collected balances, and managed payment processes with accuracy and professionalism.
- Communicated directly with patients on behalf of the doctor, ensuring clear messaging, advocating for patient needs, and delivering exceptional customer service.
- Coordinated patient care journeys from initial inquiry to post-operative follow-up, enhancing brand awareness and encouraging positive patient reviews, resulting in a 48.28% increase in positive reviews and continued growth.
Patient Concierge
AirSculpt
04.2024 - 11.2024
- Assisted the Practice Manager in ensuring the smooth daily operations of the clinic by coordinating with doctors on company protocols, managing and reordering office supplies, and overseeing administrative tasks to maintain an organized and efficient workplace
- Coordinate patient appointments, manage scheduling, and send out necessary invoices and documents for patients to review prior to their visits
- Assist doctors during sales consultations, and post-operative appointments, offering support and ensuring patients have all the information needed to make informed decisions
- Collect patient balances and manage payment processes, ensuring accurate billing and timely financial transactions
- Boosted the company's online presence by encouraging satisfied patients to leave 5-star reviews on social media platforms.
Head Receptionist and Task Manager
South East Kansas Orthopedic Clinic
10.2019 - 12.2022
- Personally assisted surgeons with administrative tasks, including handling phone communications, keeping them informed of daily schedules and meetings, and ensuring they were prepared for all appointments, contributing to the efficient management of their time and clinic operations.
- Streamlined and organized medical records, enhancing patient care and accessibility.
- Coordinated specialist referrals, expediting care for patients needing specialized treatment.
- Demonstrated problem-solving skills in addressing challenges related to patient care,scheduling, and medical records management.
- Thrived in high-stress situations, maintaining composure while efficiently completing complex tasks, including greeting, checking in, and facilitating care for up to 100 patients a day, demonstrating a strong ability to handle pressure in a dynamic healthcare environment.
Education
High School Diploma -
Labette County High School
Altamont, KSSkills
- Microsoft Office
- Google Workspace
- Microsoft Teams
- Salesforce
- Administrative Support
- Customer-Centric Problem-Solving
- Task Management
- Leadership and Team Management
- Data management & Reporting
- Care coordination
- Excellent communication
- Sales reconciliation
- Sales closing support
Certification
Salesforce Sales Operations Specialist Certified: Optimized Salesforce to enhance sales operations and productivity by streamlining processes, managing data, generating reports, and training teams to drive informed decision-making and efficiency.
Timeline
Patient Care Consultant Assistant
AirSculpt
11.2024 - Current
Patient Concierge
AirSculpt
04.2024 - 11.2024
Head Receptionist and Task Manager
South East Kansas Orthopedic Clinic
10.2019 - 12.2022
High School Diploma -
Labette County High School
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