Summary
Overview
Work History
Education
Skills
Timeline
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Khylynn Youkin

Katy,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Activity Manager

Main Event
06.2021 - Current
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Partnered across departments to run smooth, professional events and activities.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • In my current position I oversee 4 departments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Work with employees to make sure that they follow Company policies and Operate in a safe and Professional Manner.

Gravity Operator

Main Event
12.2020 - Current
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Provided on-the-job training to newly hired workers and team members.
  • Performed inspections and routine maintenance on equipment.
  • Set up machines to start production cycles and controlled machine settings.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Assisted with equipment startups and machine installation tasks.
  • Being a Gravity Operating required me to take several safety classes.
  • After 8 months of never missing a day I was promoted.

Games Attendant

Main Event
10.2020 - Current
  • Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
  • Reported concerns, broken machines and out-of-order games to supervisor.
  • Explained and demonstrated games and attractions to assist guests.
  • Monitored rules and regulations for each different game and attraction.
  • Answered guest questions to provide fun game experience.
  • Completed pre-opening preparations by stocking prizes and supplies.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Encouraged sales and made recommendations to guests to increase participation in attractions.
  • Maintained prize displays and provided daily inventory count of merchandise for each game.
  • Communicated with vendors to obtain inventory items and prizes for games.

Team Leader

Chick-fil-A
10.2019 - 10.2020
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Within my first 90 days. I received 15 positive comments online, received Employee of the month and was promoted twice.

Food Runner

Chik-Fil-A
08.2019 - 08.2019
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • After being there for just 1 month I was awarded Employee of the Month.

Trainee

Chik-Fil-A
08.2019 - 08.2019
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Collaborated with employees from various backgrounds.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Supported organizational objectives with help from existing employees.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
  • After 1 week as a Trainee, I was promoted to Drive thru because of my performance.

Education

GED -

Paetow High School
Katy, Texas
12.2022

Skills

  • Mentoring
  • Coaching
  • Cash Handling
  • Team Supervision
  • Quality Improvement
  • Documentation and Reporting
  • Client Service
  • Complaint Resolution
  • Shift Scheduling
  • Overtime Management
  • Leading Team Meetings
  • Staff Training
  • Safety Processes and Procedures
  • Attention to Detail
  • Team Check-Ins

Timeline

Activity Manager

Main Event
06.2021 - Current

Gravity Operator

Main Event
12.2020 - Current

Games Attendant

Main Event
10.2020 - Current

Team Leader

Chick-fil-A
10.2019 - 10.2020

Food Runner

Chik-Fil-A
08.2019 - 08.2019

Trainee

Chik-Fil-A
08.2019 - 08.2019

GED -

Paetow High School

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Khylynn Youkin