KHYMIRA DOSS
Las Vegas,NV
Summary
Highly motivated worker with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers. Adaptable student with knowledge of account development, brand management, and client relations. Aiming to leverage my abilities to successfully fill the vacancy on a team. Frequently praised for teamwork by my peers, I can be relied upon to help a team achieve its goals. Hard worker experienced in problem-solving, service and time management. Motivated individual with experience in customer service and Partner Support/Tech support. Skilled in building customer/business relationships and understanding customer needs/business needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Partner Support Representative
SUNBIT
08.2022 - Current
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Utilized excellent communication skills when interacting with partners both verbally and in writing
- Developed strategies for improving customer satisfaction ratings through enhanced partner engagement initiatives
- Represented brand during special events, customer interactions and sales
- Assisted partners with navigating the company's website, helping them find the information they need quickly
- Assessed individual performance levels to identify areas for improvement and create targeted training plans
- Educated employees on proper use of organization's products and systems
- Monitored sales activities to ensure that customers received satisfactory service and quality goods
- Tracked customer orders from initial placement through delivery utilizing internal software systems
- Developed relationships with key customers to ensure customer satisfaction and business growth
- Enforced safety, health, and security rules
- Announced arrival and departure information, used public address systems
- Developed strategies to improve customer experience and ensure satisfaction
- Developed and maintained relationships with key accounts and existing merchants
- Organized training sessions for new Partner Support Representatives, leading to improved team competency levels
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently
- Conducted regular performance reviews to identify areas of improvement for partner support services
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Security Officer
DTA Security
11.2022 - 01.2023
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Monitored employee activities, confirming compliance with security regulations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Permitted entry with escort for approved persons into secure locations.
Sales Coordinator
HILTON GRAND VACATIONS
04.2022 - 07.2022
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Airline Customer Service Agent
Spirit
02.2022 - 04.2022
- Enforced safety, health, and security rules
- Announced arrival and departure information, used public address systems
- Developed strategies to improve customer experience and ensure satisfaction.
Medical Assistant
United Health Care
08.2021 - 01.2022
- Triaged patients and performed vital checks for patient flow facilitation
- Explained treatment procedures, medications, diets, or physicians' instructions to patients
- Scheduled appointments and maintained patient records
- Performed patient intake and assisted in patient care procedures
- Stocked supplies and instruments for examination rooms
- Helped prepare medical instruments and equipment
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Organized paperwork for medical records accurately and efficiently
- Processed incoming and outgoing correspondence in accordance with established procedures
- Provided excellent customer service to all patients, staff members, and visitors
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Verified patient insurance coverage and collected required co-payments.
Stocker
Amazon
06.2021 - 09.2021
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Recorded daily activities for inventory control.
Customer Service Cashier
ROSS
11.2020 - 12.2020
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
- Utilized point of sale system to process payments and transactions
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Received payment by cash, check, credit cards, vouchers or automatic debits
- Monitored self-checkout stations to assist customers and resolve register problems
- Built positive relationships with customers by providing friendly and helpful service
- Maintained accurate records of all transactions and inventory levels on the computer system.
Rental Agent
Budget
08.2020 - 10.2020
- Received orders for services, such as rentals, repairs, dry cleaning, and storage
- Helped train new staff on company policies, procedures and standards, boosting productivity
- Managed multiple tasks in high-volume environment.
Education
Certification in MA -
Northwest Career College
Las Vegas, NVHigh School Diploma - undefined
Canyon Springs High School
Las Vegas, NVBSN in Nursing - undefined
Arizona college of Nursing
Las Vegas, NV07.2024
Skills
- Medical Business Development Team building
- Private Tutoring Management Relationship Building
- Technical Support EXCEL Sales strategy
- Assistant (extern) 04/2021 Contract Negotiation Microsoft Word
- Customer Experience WORD Cash Handling
- Processing payments
- WHASN
- 05/2021 Strong empathy Organizational Skills
- Child Care Customer Relationship Time Management
- Sunrise Children Foundation
- Team Engagement MS EXCEL development
- Customer Support
- DETAIL ORIENTED
- CRM Software
- Relationship Management
- Account Management
- Salesforce
- Strategic Planning
- Writing Skills
- HIPAA
- Phone etiquette
- Data entry
Accomplishments
- Supervised team of 20+ staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- CPR Certification
- Driver's License
- BLS Certification
Timeline
Security Officer
DTA Security
11.2022 - 01.2023
Partner Support Representative
SUNBIT
08.2022 - Current
Sales Coordinator
HILTON GRAND VACATIONS
04.2022 - 07.2022
Airline Customer Service Agent
Spirit
02.2022 - 04.2022
Medical Assistant
United Health Care
08.2021 - 01.2022
Stocker
Amazon
06.2021 - 09.2021
Customer Service Cashier
ROSS
11.2020 - 12.2020
Rental Agent
Budget
08.2020 - 10.2020
Certification in MA -
Northwest Career College
High School Diploma - undefined
Canyon Springs High School
BSN in Nursing - undefined
Arizona college of Nursing
- CPR Certification
- Driver's License
- BLS Certification
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