Khyra Biggs
Southfield,MI
Summary
Highly organized and detail-oriented professional with extensive experience at State Farm Insurance Company, adept at supporting legal and administrative functions in a fast-paced environment. Proven ability to apply policy and regulations to ensure accurate documentation, conduct research, and collaborate effectively with legal and claims partners. A self-starter with strong communication, problem-solving, and technology skills, dedicated to providing high-quality administrative support.
Overview
3
3
years of professional experience
Work History
Bodily Injury Teir 2/3
State Farm Insurance Company
06.2024 - Current
- Provided essential administrative support by managing and preparing comprehensive reports and maintaining accurate records for all claim activities.
- Reviewed and analyzed complex legal and claims documents to assess coverage, liability, and damages, ensuring accuracy for internal teams.
- Collaborated effectively with internal teams, including legal, medical, and risk assessment departments, to facilitate the timely and accurate handling of claims.
- Conducted thorough investigations by gathering and organizing evidence, interviewing involved parties, and reviewing documents to support the claims process.
- Negotiated settlements with claimants, demonstrating strong communication and problem-solving skills to achieve resolutions.
Auto Weather Catastrophe
State Farm Insurance Company
06.2023 - 06.2024
- Managed administrative tasks efficiently in a high-volume call environment, ensuring all customer interactions and inquiries were meticulously documented.
- Applied knowledge of policy, law, and regulations to support accurate claims resolution.
- Prepared and processed written correspondence and managed telephonic inquiries to address customer questions and support claims partners.
- Demonstrated strong organizational and critical thinking skills for rapid claims resolution
Claims Express Associate
State Farm Insurance Company
10.2022 - 06.2023
- Provided critical administrative support by collaborating with downstream claims and legal departments to successfully bring claims to conclusion.
- Managed claims files in a team-based environment, prioritizing tasks to ensure a smooth workflow.
- Trained and mentored new associates, demonstrating strong communication and leadership skills.
- Determined liability status to develop a clear plan of action, showcasing problem-solving and proactive decision-making abilities.
Education
Florida Adjuster/Casualty License -
06.2025
Bachelor of Arts - Journalism, Sociology
GEORGIA STATE UNIVERSITY
Atlanta, GA05.2022
Skills
- Administrative Support
- Organizational & Time Management
- Accurate Data Entry & Documentation
- Written & Oral Communication
- Problem-Solving & Adaptability
- Team Collaboration & Proactivity
Timeline
Bodily Injury Teir 2/3
State Farm Insurance Company
06.2024 - Current
Auto Weather Catastrophe
State Farm Insurance Company
06.2023 - 06.2024
Claims Express Associate
State Farm Insurance Company
10.2022 - 06.2023
Florida Adjuster/Casualty License -
Bachelor of Arts - Journalism, Sociology
GEORGIA STATE UNIVERSITY
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