Khyren Carter
Columbus,OH
Summary
I'm a customer service professional with a strong background in communication, problem-solving, and client relationship management. I have over 5 years of experience supporting customers in banking, marketing, healthcare, and retail. I'm skilled in handling high-pressure situations with empathy and efficiency while maintaining a focus on customer satisfaction and loyalty. I'm known for clear communication, attention to detail, and going the extra mile to exceed customer expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Junior Copywriter
Karla Dennis & Associates, Inc.
11.2021 - 06.2025
- While focused on writing, maintained strong client relationships through timely, clear communication.
- Delivered excellent support and service by helping educate clients through email and blog content.
- Delivered clear, on-brand written material tailored to target audiences.
- Remote
Associate Banker
Chase Bank
05.2019 - 11.2021
- Delivered personalized service that raised the branch OSAT score from 66 to 88.
- Consistently received perfect 10/10 satisfaction scores for professionalism and care.
- Trained new hires on banking procedures and client interaction best practices.
- Resolved customer issues on savings, checking, and credit accounts while protecting sensitive data.
Account Manager
Columbus Marketing
09.2018 - 01.2019
- Acted as liaison between customers and Fortune 500 clients to ensure smooth communication.
- Helped generate over $50K in phone sales in a single day.
- Executed multiple marketing campaigns across city-wide locations.
Deli/Bakery Team Member
Kroger
03.2017 - 05.2018
- Provided prompt, friendly service in a fast-paced grocery environment.
- Prepared bakery items and deli meals while keeping food safety and cleanliness a priority.
- Helped train new team members and maintained a welcoming customer experience.
Optometrist Assistant / Receptionist
Bespoke Eye Care, Costco Vision Center
02.2016 - 08.2016
- Checked in patients, scheduled appointments, and assisted with pre-exam testing.
- Delivered support with warmth and professionalism to elderly patients and children.
- Became a trusted part of the team, starting as an intern and earning a part-time role.
Education
High School Diploma -
Alcott College
Chicago, IL07.2016
Skills
- Customer Service
- Verbal & Written Communication
- Educating clients
- Reviewing documents
- Financial institution regulations
- Client Retention
- Cash handling
- Creative thinking
Certification
- Verbal Communication (Indeed Assessment) | Expert
- Written Communication (Indeed Assessment) | Highly Proficient
- Creative Writing Certificate | Contena | 2020-11
- AWAI Email Copywriter Certificate | 2021-09
Timeline
Junior Copywriter
Karla Dennis & Associates, Inc.
11.2021 - 06.2025
Associate Banker
Chase Bank
05.2019 - 11.2021
Account Manager
Columbus Marketing
09.2018 - 01.2019
Deli/Bakery Team Member
Kroger
03.2017 - 05.2018
Optometrist Assistant / Receptionist
Bespoke Eye Care, Costco Vision Center
02.2016 - 08.2016
High School Diploma -
Alcott College