ARABIAN WALTON
Harrah
Summary
Hardworking Sales Associate delivering great service and expertly handling high volumes of merchandise in bustling retail settings. History of increasing customer purchases through promotional upselling and personalized product recommendations on related items. Leverages talents to increase co-worker confidence, team cohesion, and overall group productivity.
Seasoned Banking Customer Service Representative with background in providing high-quality customer service, handling complex transactions and resolving banking issues. Possess strong interpersonal skills, adept at building trust with clients to enhance customer satisfaction rates. Have contributed significantly in previous roles by streamlining processes for improved efficiency. Demonstrates proficiency in using various banking software platforms effectively.
Overview
19
19
years of professional experience
Work History
Banking Customer Service Representative
TTEC
Okc
05.2025 - Current
- Assisted customers with account inquiries and transaction processes.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated clients about banking products and services available to them.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Informed customers about new products or services available through the bank.
- Provided account information and answered customer inquiries in a timely manner.
Sales Associate
7-11
Okc
06.2015 - 01.2023
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Bolstered customer satisfaction through enrollment in loyalty discounts and rewards programs.
- Assessed needs and recommended products aligned with customer budget and preferences.
- Supported company mission and values through honesty, integrity, and high-quality performance.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Assisted cashiers and customers with locating products, checking prices, and tracking down replacements.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Provided excellent customer service at a convenience store environment.
- Managed inventory levels and restocked shelves for optimal product availability.
- Operated cash register accurately and handled customer transactions efficiently.
- Assisted customers with product inquiries and recommendations to enhance satisfaction.
- Maintained cleanliness and organization of store displays and work areas.
- Collaborated with team members to ensure smooth daily operations during shifts.
- Trained new employees on store policies, procedures, and customer service standards.
Crew Member
Sonic drive thur
Lawton
08.2007 - 06.2012
- Greeted customers to take food orders and provide information about menus.
- Operated grills, deep-fat fryers, and griddles to cook large volumes of menu items.
- Washed pots, pans, dishes, utensils, and other cooking equipment to eliminate bacteria.
- Stocked, cleaned, and restocked workstations and display cases.
- Operated cash register to receive payment from customers in cash or credit card form.
- Inspected and cleaned food preparation areas, equipment, work surfaces, and serving areas to verify safe and sanitary food-handling practices.
- Received inventory of food and beverage products and supplies to stock in designated areas.
- Placed food trays over food warmers for immediate service or stored trays in refrigerated storage cabinets.
Education
High School Diploma -
MacArthur High School
Lawton, OkSkills
- Customer service
- Cleaning techniques
- Guest relations
- Sales and marketing
- Payment processing
- Merchandising
- Promote products
- Serve customers
- Restock shelves
- Prioritization
- Organization
- Motivation
Timeline
Banking Customer Service Representative
TTEC
05.2025 - Current
Sales Associate
7-11
06.2015 - 01.2023
Crew Member
Sonic drive thur
08.2007 - 06.2012
High School Diploma -
MacArthur High School