Khyrin Sumter
Charlotte,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Client Service Professional
Concentrix
11.2021 - Current
- Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Identified new business opportunities through effective networking and relationship building.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Receptionist
Rocky River Dental
01.2019 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
Education
No Degree - Business Economics
Winthrop University
Rock Hill, SC07.2027
Skills
- Client Relationships
- Client Needs Assessment
- Effective negotiation
- Compliance adherence
- Administrative tasks
- Brand representation
- CRM Software Usage
- Proposal Development
- Customer Support
- Call center experience
- Outbound Calling
- Payment Processing
- Account Management
- Calm and Professional Under Pressure
- Computer Skills
- Relationship Building
- Problem Resolution
- Customer Relations
- Data Entry
- Microsoft Office
- Product and service knowledge
- Money handling abilities
- Professional telephone demeanor
- Inbound Call Management
Timeline
Client Service Professional
Concentrix
11.2021 - Current
Receptionist
Rocky River Dental
01.2019 - 11.2021
No Degree - Business Economics
Winthrop University
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