Khyriyah Mattox
Summary
Dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments, enhancing office efficiency and maintaining confidentiality while managing sensitive information. Offering keen attention to detail and decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Adept at scheduling appointments and fostering a professional atmosphere, ensuring exceptional service delivery and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Support Specialist
Creative Health Services
10.2024 - Current
- Assist in managing administrative tasks to ensure smooth office operations.
- Organize and maintaining electronic filing systems for efficient document retrieval.
- Collaboration with team members to streamline workflow processes and enhance efficiency.
- Maintaining a professional atmosphere within the office through effective conflict resolution techniques and consistent enforcement of company policies.
- Maintaining high levels of confidentiality, handling sensitive information with discretion and integrity.
- Manage incoming and outgoing correspondence, maintaining confidentiality and timely responses.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Manage filing system, entering data and completing other clerical tasks.
- Assisting coworkers and staff members with special tasks on daily basis.
Hairstylist
Great Clips Salon
09.2020 - 09.2024
- Delivered personalized consultations to assess client needs and preferences.
- Executed diverse hair cutting, coloring, and styling techniques to achieve desired results.
- Maintained cleanliness of workstations and tools to ensure a safe environment for clients.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Educated clients on hair care products and maintenance for optimal results between visits.
- Collaborated with team members to improve service delivery and enhance client satisfaction.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Processed payments, entering sales in register for prompt customer service.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Counted and documented opening and closing cash amounts daily.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
Client Service Representative
Harleysville Veterinary Hospital
05.2022 - 08.2023
- Greet and welcome Clients/Patients.
- Answered phone calls and e-mails in a timely order.
- Scheduled appointments using designated software.
- Informed treatment staff of emergencies that required urgent attention.
- Issued invoices for treatment and prescribed medication after each visit.
- Received and verified payments after each examination.
- Monitored the inventory of items for sale by the practice and restocked as needed.
- Overseen the sale of items stocked by the practice.
Patient Service Representative
Patient First Urgent Care
06.2021 - 05.2022
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Served as a reliable source of information for patients regarding appointments, insurance coverage inquiries, and general office policies.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided excellent customer service to patients and medical staff.
Occupational Health Specialist
Patient First
04.2021 - 06.2021
- Assisted HR department with workers'' compensation claims administration, helping injured workers receive benefits quickly and efficiently while minimizing claim costs for employers.
- Investigated incidents, determining root causes and implementing corrective actions.
- Making required telephone calls to collect workers compensation payments
- Faxing/mailing of Patient Records to workers comp insurance companies
- Filing of worker's comp approval/denial letters
- Updating of patient demographics
Education
High School Diploma -
Pottsgrove Senior High School
Pottstown, PASkills
- Advanced communication skills
- Scheduling
- Office administration
- HIPAA compliance
- Outstanding customer service
- Call center experience
Certification
- Licensed Cosmetologist
Timeline
Administrative Support Specialist
Creative Health Services
10.2024 - Current
Client Service Representative
Harleysville Veterinary Hospital
05.2022 - 08.2023
Patient Service Representative
Patient First Urgent Care
06.2021 - 05.2022
Occupational Health Specialist
Patient First
04.2021 - 06.2021
Hairstylist
Great Clips Salon
09.2020 - 09.2024
High School Diploma -
Pottsgrove Senior High School
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