Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Khyron Solomon

Midwest ,OK

Summary

IT professional with extensive experience at Crest, specializing in technical support and network troubleshooting. Demonstrated success in enhancing system performance and user satisfaction through effective problem-solving and system configuration. Proficient in software installation, configured computer hardware, software, systems, networks, printers, and scanners in accordance with established standards and procedures.

Overview

11
11
years of professional experience
3
3
Certification

Work History

Support Desk Technician

Crest
Midway City, OK
01.2020 - Current
  • Installed, configured, and maintained desktop operating systems, applications, and hardware for users.Assisted in troubleshooting network connectivity problems across multiple devices.
  • Provided technical support via phone, email, and in-person for hardware issues.
  • Managed software installations and updates to ensure system compliance.
  • Collaborated with IT team to identify recurring technical issues for resolution.
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Troubleshot network connectivity issues for both wired and wireless connections.
  • Resolved printer problems remotely or onsite as needed by users.
  • Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
  • Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.

Desktop Support Technician

Spar Merchandise
Midwest, OK
01.2015 - 01.2018
  • Installed, configured, and maintained computer systems and peripherals for employees.
  • Assisted users in troubleshooting network connectivity and performance problems.
  • Managed inventory of IT equipment and ensured availability of necessary supplies.
  • Assisted with the installation of new computers, peripherals and other IT-related equipment.
  • Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.
  • Troubleshot computer systems to identify and resolve operating system and application problems.
  • Conducted training sessions for end users on basic use of software applications like MS Office Suite.

Education

Bachelor of Science - Business Administration

UTP California
California City, CA
01-2026

Some College (No Degree) - Information Technology

Coursera

Skills

  • Technical support
  • Network troubleshooting
  • System configuration
  • Customer service
  • Problem solving
  • System administration
  • Operating systems
  • Data backup and recovery
  • Software installation expertise
  • Remote support capabilities
  • Technical issues analysis
  • Desktop support
  • Data entry
  • Hardware diagnostics

Affiliations

  • Basket ball, Swimming, dancing, Computer games and Social media content creating.

Languages

English
Full Professional

Accomplishments

  • Employee Of the month

Certification

  • CompTIA A+
  • Microsoft Certified
  • Google IT Support Professional Certificate

References

References available upon request.

Timeline

Support Desk Technician

Crest
01.2020 - Current

Desktop Support Technician

Spar Merchandise
01.2015 - 01.2018

Bachelor of Science - Business Administration

UTP California

Some College (No Degree) - Information Technology

Coursera

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