Ki-Jana Ross
Johnson City,USA
Summary
Experienced professional with a solid foundation in customer service and food preparation. Thrives in collaborative work settings. Proficient in upholding strict cleanliness, efficiency, and safety protocols. Recognized for dependability, clear communication skills, and dedication to achieving top-notch outcomes.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Delivery Driver
DoorDash
Binghamton, NY, Ny
06.2024 - Current
- Delivered food orders efficiently across designated routes.
- Communicated with customers to confirm delivery details and resolve issues.
- Utilized mobile app for navigation and order management effectively.
Crew trainer
Five Guys
Johnson City, New York
03.2024 - 06.2025
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Operated kitchen equipment safely and efficiently during busy shifts.
Dispatch/Retail Store Associate
Stoney dash dispensary
Binghamton, New York
10.2022 - 05.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained inventory accuracy through regular stock checks and organized displays effectively.
- Operated cash register to process cash, check, and credit card transactions.
Warehouse Worker
The Rob Salamida Co
05.2021 - 09.2022
- Working on a line, dealing with machines , and moving heavy pallets
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
PCA/Caregiver to a family member
SELF-EMPLOYED
Binghamton
04.2018 - 09.2019
- Care for patients in their homes, Cleaning ,preparing their meals, helping with daily activities and grooming
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Crew Member
Five guys
Vestal, New York
09.2017 - 11.2018
- Cooking ,cleaning , practicing food safety procedures, working on a food line, dealing with customers and cash exchange, getting orders out in time , working with a team and food prepping.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma - All
Binghamton Highschool
Binghamton, NY 09.2012 - 06.2016
Skills
- Customer Service (1 year)
- Housekeeping
- Food Service
- Food Prep
- Fast Food
- Food Safety
- Organizational skills
- Coffee Experience
- Food Handling
- Cleaning Experience
- Cashiering
- Laundry
- Customer service
- Communication skills
- Leadership
- Cash handling
- Cooking
- Food handling
- Sales
- Cash register
- Phone etiquette
- Computer skills
- Negotiation
- Time management
- Teamwork and collaboration
- Multitasking and organization
- Problem-solving
- Clear communication
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Safe food handling
- Integrity and honesty
- Basic math
- Conflict resolution
- Inventory management
- Route optimization
- Multitask handling
Certification
- PCA March 2019 to March 2020
- Food Handler Certification
Timeline
Delivery Driver
DoorDash
06.2024 - Current
Crew trainer
Five Guys
03.2024 - 06.2025
Dispatch/Retail Store Associate
Stoney dash dispensary
10.2022 - 05.2024
Warehouse Worker
The Rob Salamida Co
05.2021 - 09.2022
PCA/Caregiver to a family member
SELF-EMPLOYED
04.2018 - 09.2019
Crew Member
Five guys
09.2017 - 11.2018
High School Diploma - All
Binghamton Highschool
09.2012 - 06.2016