KI KIM
LAWRENCEVILLE,GA
Summary
Reliable employee seeking a entry-level position in warehousing. Offering excellent communication and good judgment. Able to perform any physically demanding job.
Overview
12
12
years of professional experience
Work History
Sales Manager
I Communications LLC
Atlanta, Georgia
03.2011 - 03.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Held weekly meetings with DMs to identify techniques to overcome sales obstacles.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Identified opportunities for growth within the Southeast territory and collaborated with sales teams to reach sales goal.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Restaurant Manager
KJ Enterprise Inc
Duluth, Georgia
08.2010 - 02.2011
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations and procedures.
Education
Bachelor of Science - Applied Psychology
Georgia Institute of Technology
Atlanta, GA05.2004
High School Diploma -
Lassiter High School
Marietta, GA05.1999
Skills
- Time Management
- Problem Solving
- Inventory Planning and Management
Languages
English
Native or Bilingual
Timeline
Sales Manager
I Communications LLC
03.2011 - 03.2022
Restaurant Manager
KJ Enterprise Inc
08.2010 - 02.2011
Bachelor of Science - Applied Psychology
Georgia Institute of Technology
High School Diploma -
Lassiter High School
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