Ki Rivera
Las Vegas
Overview
7
7
years of professional experience
Work History
Warehouse Fulfillment Associate
Amazon
01.2025 - 06.2025
- Operated warehouse equipment such as a forklift aside from robotics to efficiently store items from shipment.
- Maintained accurate inventory records using handheld devices and scanning tools.
- Collaborated with team members to ensure timely order fulfillment and delivery.
- Adhered to safety protocols while handling materials in a fast-paced environment.
Package Handler
FedEx:Ground
07.2024 - 12.2024
- Operated package sorting equipment efficiently to ensure timely processing of shipments.
- Loaded packages onto trucks while adhering to safety protocols and operational guidelines.
- Inspected incoming and outgoing packages for accuracy, ensuring quality control standards were met.
- Collaborated with team members to maintain workflow efficiency during peak hours.
Customer Support Specialist - Remote
Instacart
09.2021 - 04.2024
- Resolved customer, shopper, and retailer inquiries efficiently, enhancing overall satisfaction and retention.
- Collaborated with cross-functional teams to improve service processes and overall experience.
- Trained new team members on support protocols and system navigation for increased efficiency.
- Monitored feedback to identify trends and recommend actionable improvements.
Auto Insurance Agent USAA
Sitel
12.2018 - 02.2021
- Developed tailored auto insurance solutions to meet diverse client needs.
- Provided expert guidance on policy options, enhancing customer understanding and satisfaction.
- Facilitated claims processing, ensuring accurate documentation and timely resolutions.
- Leveraged CRM tools to track client interactions, optimizing follow-up strategies and engagement efforts.
Education
Computer Science
The Art Institutes - Remote
Pittsburgh, PATimeline
Warehouse Fulfillment Associate
Amazon
01.2025 - 06.2025
Package Handler
FedEx:Ground
07.2024 - 12.2024
Customer Support Specialist - Remote
Instacart
09.2021 - 04.2024
Auto Insurance Agent USAA
Sitel
12.2018 - 02.2021
Computer Science
The Art Institutes - Remote