Ki Vang
Chula Vista
Summary
Compassionate Certified Nursing Assistant with extensive experience at Edgemoor Hospital, delivering exceptional patient care and enhancing comfort through effective mobility assistance and vital sign monitoring. Proven ability to advocate for patient needs while maintaining HIPAA compliance, fostering a safe and dignified environment for individuals with diverse health challenges.
Overview
20
20
years of professional experience
Work History
Certified Nursing Assistant
Edgemoor Hospital
654 Park Center Drive, Santee, Ca 92071
03.2016 - 08.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Certified Nursing Assistant
Redwood Health Care
San Diego, CA
09.2012 - 02.2016
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
Case Manager
Dungarvin
Santa Rosa, CA
01.2008 - 06.2011
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of client's with development disable '' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Customer Service Representative/Cashier Assistant
CVS Pharmacy
Santa Rosa, CA
04.2006 - 12.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative/Customer Service Cashier
CVS Pharmacy
San Diego, CA
03.2004 - 04.2006
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Kearny High
San Diego, CA06-2003
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Bathing assistance
- Compassionate
- Alzheimer's and dementia care
- Basic life support
- Collecting vital signs
- Safety precautions
- Dressing assistance
- Compassionate caregiver
- Patient-focused care
- Medical terminology
- Mobility assistance
- Electronic charting
Timeline
Certified Nursing Assistant
Edgemoor Hospital
03.2016 - 08.2024
Certified Nursing Assistant
Redwood Health Care
09.2012 - 02.2016
Case Manager
Dungarvin
01.2008 - 06.2011
Customer Service Representative/Cashier Assistant
CVS Pharmacy
04.2006 - 12.2007
Customer Service Representative/Customer Service Cashier
CVS Pharmacy
03.2004 - 04.2006
High School Diploma -
Kearny High