Kia Alston
Human Resources Manager
Crawfordsville,AR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
16
16
years of post-secondary education
Work History
General Business Manager
Earle School District
07.2023 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Streamlined internal communication channels to ensure clear information flow between departments for seamless collaboration toward shared goals.
- Established key partnerships with industry influencers to expand company reach and enhance brand reputation.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
Assistant Business Manager
Earle School District
05.2022 - Current
- Compiled comprehensive reports on various aspects of the business for management review and decision-making purposes.
- Maintained confidentiality while handling sensitive information related to clients or internal matters within the organization.
- Improved client satisfaction rates through prompt resolution of concerns and proactive relationship management.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Analyzed budget, forecast and revenue trend reports to provide advice and prepare financial statements.
- Raised property accuracy and accountability by creating new automated tracking method.
Bookkeeping Administrative Assistant
M-Diesel Mobile Repair LLC
09.2018 - Current
- Matched purchase orders with invoices and recorded necessary information.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Receptionist
Clark’s Family Pharmacy
08.2018 - 05.2022
- Answer Phone, Greet customer and Pharmacy Tech, Run Bill Pay
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Assisted with onboarding new clients and securing paperwork completion.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Prepared and maintained master calendar, collecting and disseminating general information.
Volunteer Work
Andy Frain
01.2018 - 08.2018
- Worked Memphis Tiger
- Strengthened community relations through outreach programs and volunteer work.
- Acclimated new parents to volunteer work by sharing advice and training on specific processes.
- Established strong community relationships through volunteer work, fostering a positive image for our track program.
- Adhered to all regulatory guidelines governing volunteer work within a healthcare setting to maintain compliance standards.
Van Driver/Tech
Kids for the Future
05.2017 - 01.2018
- Pick up and drop out children, fill-in in the classroom, Over Credit Cards
- Streamlined pick-up processes by confirming passenger details prior to departure, reducing wait times and confusion at stops.
- Provided accurate fare collection, ensuring all transactions were accurately recorded in the system.
- Handled emergency situations professionally, taking appropriate actions to ensure passenger safety and wellbeing.
Cashier
Wal-Mart
06.2016 - 01.2017
- Greet customer, check customer out, fill in to what is needed
Substitute
SubTeachUSA
08.2015 - 04.2016
- Fill-in for missing teachers
Education
Bachelor of Arts - MBA
Strayer University(Grad School)
Memphis 05.2017 - 05.2019
Bachelor of Arts - Mass Communication/Marketing
Lane College
Jackson, TN 05.2001 - 05.2014
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Arkansas State University
Jonesboro, AR 06.2008 - 05.2009
Skills
Computer/Technical Literacy: Microsoft Officeundefined
Accomplishments
- Youth Opportunity Unlimited: Summer Academic Program in Jonesboro, Arkansas
- Leadership Enhancement Career Exploration Programs
- Won Best Personality in High School
- Top 10% at Lane College
- Cum Laude
- Delta Sigma Theta, Inc. (Member)
Timeline
General Business Manager
Earle School District
07.2023 - Current
Assistant Business Manager
Earle School District
05.2022 - Current
Bookkeeping Administrative Assistant
M-Diesel Mobile Repair LLC
09.2018 - Current
Receptionist
Clark’s Family Pharmacy
08.2018 - 05.2022
Volunteer Work
Andy Frain
01.2018 - 08.2018
Bachelor of Arts - MBA
Strayer University(Grad School)
05.2017 - 05.2019
Van Driver/Tech
Kids for the Future
05.2017 - 01.2018
Cashier
Wal-Mart
06.2016 - 01.2017
Substitute
SubTeachUSA
08.2015 - 04.2016
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Arkansas State University
06.2008 - 05.2009
Bachelor of Arts - Mass Communication/Marketing
Lane College
05.2001 - 05.2014
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