Kia Belanger
Sedalia,MO
Summary
Dynamic professional with extensive experience at Center for Human Services Inc., excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and fostering employee engagement. Skilled in decision-making and time management, successfully implementing individualized care plans that improved client outcomes and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Professional Manager
Center for Human Services Inc.
2021 - Current
- Assisted in daily operations and workflow management
- Supported team members with training on operational procedures
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Collaborated on process improvements to enhance efficiency
Lead Direct Support Professional
Center for Human Services Inc.
05.2012 - 2021
- Supervised daily operations and coordinated care for individuals with developmental disabilities.
- Trained and mentored new staff on best practices in direct support services.
- Developed individualized care plans to enhance client engagement and quality of life.
- Implemented behavior management strategies to promote positive outcomes for clients.
- Monitored client progress and adjusted interventions based on feedback and assessments.
- Facilitated community integration activities to foster social skills and independence among clients.
- Ensured compliance with regulatory standards and maintained accurate documentation of client services.
Grocery Store Office Worker
Woods
05.2011 - 05.2012
- Processed cash transactions accurately and efficiently to ensure balanced registers.
- Maintained thorough records of daily financial activities for auditing purposes.
- Monitored cash flow, identifying discrepancies and resolving issues promptly.
- Supported management in preparing reports on financial performance trends.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
Specialized Foster Care Coordinator
Tannerhill Inc.
2009 - 04.2012
- Coordinated care plans for youth in foster care, ensuring alignment with state regulations and best practices.
- Developed relationships with caregivers, social workers, and community partners to facilitate support services.
- Evaluated individual needs and created tailored resources to enhance well-being of foster children.
- Monitored progress of placements, addressing concerns through effective communication and problem-solving strategies.
- Enhanced the well-being of foster children by providing ongoing support, resources, and guidance to foster families.
- Maintained detailed records on each child''s history, medical information, and educational progress while in foster care.
Foster Children Residential Services
Tannerhill Inc.
2003 - 2009
- Assisted residents with daily living activities, promoting independence and personal growth.
- Implemented recreational programs to enhance social skills and community engagement.
- Monitored resident behavior, ensuring adherence to safety protocols and individual care plans.
- Collaborated with multidisciplinary teams to assess and address resident needs effectively.
- Documented daily progress notes, maintaining accurate records for compliance and care evaluation.
- Developed individualized support strategies to foster emotional well-being and resilience among residents.
- Managed medication administration for multiple residents, ensuring timely distribution according to prescribed dosages while maintaining accurate records of usage and refills needed.
Education
Criminology And Sociology
Albright College
Reading01-2002
Skills
- Service excellence
- Collaborative team management
- Time management
- Decision-making
- Clear and concise communication
- Staff training and development
- Staff management
- Goal setting
- Cross-functional teamwork
- Shift scheduling
- Conflict resolution
- Expectation setting
Timeline
Lead Direct Support Professional
Center for Human Services Inc.
05.2012 - 2021
Grocery Store Office Worker
Woods
05.2011 - 05.2012
Professional Manager
Center for Human Services Inc.
2021 - Current
Specialized Foster Care Coordinator
Tannerhill Inc.
2009 - 04.2012
Foster Children Residential Services
Tannerhill Inc.
2003 - 2009
Criminology And Sociology
Albright College
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