Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kia Brown

Harvey,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Online Grocery Associate

Walmart
05.2019 - 07.2020
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Enhanced online shopping experience for customers with timely order processing and communication.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Collaborated with team members to streamline the order process, resulting in improved productivity.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Loaded and unloaded orders at customer's homes or locations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Cooperated closely with in-store departments to ensure seamless integration of online grocery operations within the overall store ecosystem.

Sales Associate

Hibbett Sports
08.2017 - 05.2019
    • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
    • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
    • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
    • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
    • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Answered customer questions about sizing, accessories, and merchandise care.
    • Prepared merchandise for sales floor by pricing or tagging.
    • Rotated stock and restocked shelves to maintain product availability and store appearance.
    • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
    • Provided positive first impressions to welcome existing, new, and potential customers.
    • Engaged with customers to build rapport and loyalty.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
    • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Certificate

Elise Phlebotomy Training Center
Gretna, LA
04.2023

High School Diploma -

Helen Cox High School
Harvey, LA
05.2016

Skills

  • Complaint resolution
  • Maintaining displays
  • Brand representation
  • Shelf Stocking
  • Customer Engagement
  • Product Recommendations
  • Order Accuracy
  • Attention to Detail
  • Customer Service
  • Venipuncture
  • Specimen Preparation
  • Patient confidentiality
  • Recording data
  • Specimen handling
  • Medical terminology knowledge
  • Communication abilities
  • Order of draw
  • Butterfly needle technique
  • Adaptable approach
  • Excellent Communication

Certification

BLS Certification

Timeline

Online Grocery Associate

Walmart
05.2019 - 07.2020

Sales Associate

Hibbett Sports
08.2017 - 05.2019

Certificate

Elise Phlebotomy Training Center

High School Diploma -

Helen Cox High School

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Kia Brown