Kia Brown
Missouri City,TX
Summary
Diligent ParaProfessional with solid foundation in supporting students with special needs. Demonstrated capability in creating inclusive learning environments and assisting in individualized education programs. Proven skills in communication and adaptability in dynamic classroom settings.
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Special Education Aide/Paraprofessional-Teacher's Assistant -Life Skills for High School Students
Houston ISD
06.2022 - Current
- Supported special education teachers with classroom instruction, behavioral redirection, and individual student assistance.
- Reinforced IEP goals through guided practice, monitoring, and consistent academic support.
- Assisted with individualized accommodations, modified materials, and adapted learning activities.
Special Education Aide/Paraprofessional-Teacher's Assistant/Inclusion/SAILS for severe students
Fort Bend ISD
08.2018 - 05.2022
- Provide direct support to the student in a variety of educational settings.
- Implement academic and functional lessons under the guidance and direction of the teacher.
- Collect data, document, and chart the student's progress in collaboration with the teacher.
- Contact parents via email/phone and enter info into the pc via spreadsheets etc.
Child Nutrition Specialist
Fort Bend ISD
03.2017 - 08.2018
- Ensured meal service compliance with USDA child nutrition regulations and district standards.
- Monitored food distribution processes to maintain consistency, quality, and timely delivery.
- Verified prepared food met standards for quality and quantity before serving to customers.
Extended Learning Group Leader
Fort Bend ISD
10.2016 - 03.2017
- Supervised extended learning activities, maintaining safe, structured environment for students.
- Coordinated daily group routines, transitions, and behavior expectations with consistency.
- Resolved routine issues promptly, ensuring smooth program operations and student safety.
Customer Advocate/Account Supervisor
Riverway Services
01.2016 - 08.2016
- CONTRACT WORK
- Investigated account issues and coordinated follow-up with internal service teams.
- Guided escalated complaints toward timely resolution and customer retention.
- Trained new advocates on call handling standards, documentation, and resolution workflows.
New Hire Trainer/Transition Supervisor/Administrative Assistant/Data Entry Specialist/Receptionist/Customer Service Representative
IRT/Igor
01.2007 - 01.2014
- Developed customized e-learning modules, allowing remote employees to access critical information at their convenience.
- Developed onboarding curriculum for new hires across core systems, procedures, and compliance requirements.
- Established strong working relationships with department managers to ensure seamless integration of new hires into established teams.
Quality Analyst/Customer Service Representative/Floor Lead
CCI/IRT
01.2005 - 01.2007
- Provided accurate and appropriate information in response to customer service inquiries and demonstrated mastery of customer service call script and sales.
- CONTRACT WORK
Education
Associate of Science - Chemistry Major/Math Minor
Florida A&M University
05-1999
High School Diploma - undefined
Willowridge High School
05-1994
Skills
Behavior intervention
Emotional disorders
Classroom organization
Excellent communication
Reliability
Multitasking Abilities
Attention to detail
Problem-solving
Teamwork and collaboration
Instructional delivery
Sign language proficiency
Inclusion strategies
Certification
Sign-Language Interpreter
TEA Certified in Education
Languages
Spanish
Professional Working
Timeline
Special Education Aide/Paraprofessional-Teacher's Assistant -Life Skills for High School Students
Houston ISD
06.2022 - Current
Special Education Aide/Paraprofessional-Teacher's Assistant/Inclusion/SAILS for severe students
Fort Bend ISD
08.2018 - 05.2022
Child Nutrition Specialist
Fort Bend ISD
03.2017 - 08.2018
Extended Learning Group Leader
Fort Bend ISD
10.2016 - 03.2017
Customer Advocate/Account Supervisor
Riverway Services
01.2016 - 08.2016
New Hire Trainer/Transition Supervisor/Administrative Assistant/Data Entry Specialist/Receptionist/Customer Service Representative
IRT/Igor
01.2007 - 01.2014
Quality Analyst/Customer Service Representative/Floor Lead
CCI/IRT
01.2005 - 01.2007
High School Diploma - undefined
Willowridge High School
Associate of Science - Chemistry Major/Math Minor
Florida A&M University