Kia Cantu
Lubbock,Tx
Summary
Dynamic professional with extensive experience in executive support and office management. Recognized for exceptional communication skills, attention to detail, and a self-starter attitude. Committed to driving operational excellence and supporting executive teams with strategic administrative solutions.
Overview
28
28
years of professional experience
Work History
Executive Assistant Sr.
First Bank & Trust/UMB Bank
Lubbock, TX
05.2021 - 12.2025
- Prepared reports, presentations, and minutes for executive staff as required.
- Managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Compiled meeting agendas and supporting materials prior to meetings.
- Handled confidential information with utmost discretion and integrity.
- Provided administrative support across 19 branches to enhance operational efficiency.
- Assisted VIP customers representing top 10% within banking footprint with personalized service.
Administrative Assistant
Caprock Financial
Lubbock, Tx
09.2020 - 05.2021
- Facilitated effective business correspondence by answering phone calls and emails.
- Transferred enter data accurately from FA notes into spreadsheets.
- Organized confidential documents according to established protocols.
- Composed letters, memos, reports, presentations, and other written correspondence as required.
- Collaborated with FA to establish office and company goals.
- Maintained a solitary work environment for 75% of office hours.
General Store Manager
Signature Stag Fine Menswear
Lubbock, Tx
07.2018 - 09.2020
- Executed comprehensive opening, closing, and shift change procedures to uphold operational standards daily.
- Facilitated regular employee meetings to address current operational challenges.
- Conducted inspections of store premises to ensure cleanliness and a safe working environment.
- Supervised receiving, stocking, merchandising, and display maintenance activities.
- Managed daily store operations, including inventory management, cash handling, and customer assistance.
- Planned and coordinated in-store parties, private corporate shopping events, and external events like the Parade of Homes and the Holiday Happening.
Branch Office Administrator
Edward Jones
Lubbock, Tx
06.2017 - 07.2018
- Collaborated with financial advisor to build clientele and achieve office objectives.
- Handled full administrative duties as primary point of contact for the office.
- Managed office operations independently over 75% of the time during financial advisor's community outreach.
- Opened and closed college fund and retirement plans efficiently.
- Processed deposits and distributions accurately.
- Coordinated financial advisor's schedule, both personal and in-office commitments.
Staffing Coordinator
Immediate Nurse Care
Lubbock, Tx
06.2015 - 06.2017
- Cultivated relationships with current and potential vendors to source candidates for open positions.
- Coordinated staffing schedules for healthcare professionals across multiple facilities.
- Recruited qualified candidates for 14 facilities, ensuring exceptional resident care through systematic processes.
- Managed staffing placement of 40-50 LVNs, RNs, and CNAs while tracking licensure and certifications.
- Developed a comprehensive Policies and Procedures handbook for organizational compliance.
- Collected employee time sheets to facilitate payroll processing and invoice facilities for services.
Store Manager
Red Raider Outfitter
Lubbock, Tx
07.2014 - 10.2014
- Oversaw daily store operations to ensure efficient workflow and customer satisfaction.
- Trained staff on customer service standards and product knowledge to enhance service quality.
- Hired and managed a team of 4 to 13 associates, evaluating performance and enforcing discipline.
- Tracked inventory and ordered supplies based on sales trends for optimal stock levels.
- Served as Team Lead on Texas Tech game days, maintaining in-store morale during peak hours.
- Updated POS system with new products and promotional offers to improve sales processes.
Bar and Restaurant Manager
Roscos
Lubbock, Texas
12.2013 - 03.2014
- Developed menu to enhance dining experience and increase customer engagement.
- Self-trained in building POS system for improved transaction efficiency.
- Coordinated guest relations from initial contact to final check-out, fostering brand loyalty.
- Reconciled daily transactions, balanced cash registers, and deposited earnings at bank.
- Managed staff schedules and assigned duties to optimize workflow.
- Oversaw bar and restaurant operations to ensure seamless service delivery.
Front End/Department Manager
United Supermarkets
Lubbock, Tx
02.1998 - 10.2004
- Trained new staff across multiple locations; groups consisted of six to eight individuals per training.
- Oversaw daily operations for 15 to 20 employees, ensuring performance standards were met.
- Managed efficient receiving and inventory processes to maintain optimal stock levels.
- Achieved sales and profit objectives by minimizing waste and pursuing revenue opportunities.
- Handled end-of-day till counts and supervised large cash deposits with armed security.
- Facilitated store tours for corporate representatives until store manager's arrival.
- Filled various roles across departments as needed to support operational flexibility.
Education
MBA - Business Administration And Management
American InterContinental University
Schaumburg, IL-online06-2013
Skills
- Executive support
- Office management
- Calendar/schedule management
- Self-starter
- Staff management
- Business and office administration
- Database management
- Expense reporting
- Document preparation
- Presentation development
- Effective communication
- Attention to detail
- Proficient in Microsoft Office, PowerPoint, Excel, and Publisher
- Deadline conscious
Affiliations
Board Member/Director of Fundraising- Operation Screen Your Athlete
(2015-2018)
(2015-2018)
Timeline
Executive Assistant Sr.
First Bank & Trust/UMB Bank
05.2021 - 12.2025
Administrative Assistant
Caprock Financial
09.2020 - 05.2021
General Store Manager
Signature Stag Fine Menswear
07.2018 - 09.2020
Branch Office Administrator
Edward Jones
06.2017 - 07.2018
Staffing Coordinator
Immediate Nurse Care
06.2015 - 06.2017
Store Manager
Red Raider Outfitter
07.2014 - 10.2014
Bar and Restaurant Manager
Roscos
12.2013 - 03.2014
Front End/Department Manager
United Supermarkets
02.1998 - 10.2004
MBA - Business Administration And Management
American InterContinental University