Kia Diamond

• Managed email correspondence and handled incoming and outgoing mail.
• Delivered excellent customer service through prompt responses to vender, manager, employee, and Senior Leadership Team (SLT) inquiries, addressing concerns effectively, and building strong relationships.
• Optimized calendar management for GM + SLT by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Interacted with vendors, contractors, department heads, and professional services personnel to receive orders, direct activities, delegate responsibilities and communicate instructions.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Liaised between company and community partners and maintained effective lines of communication and engagement.
• Developed and maintained project budgets to control costs and meet organizational and project goals; implemented appropriate change management processes to keep project on track.
• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
• Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
• Self-motivated, with a strong sense of personal responsibility.
• Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.

Lead weekly group sessions with students of concern for behavior.

• Co-creator the the mediation process for Parent-Student conferences, Student-Teacher mediation, Student-Teacher-Parent mediation, Student-Student Mediation
• Collected and analyzed data school-wide, by student, and per grade-level using the school's dashboard system: PowerSchool.
• Coaching staff on classroom management.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Cross-trained existing employees to maximize team agility and performance.

• Consulted with alumni about developing long term plan goals and objectives.
• Used various social media platforms for media and blogger outreach.
• Enhanced alumni engagement by organizing and executing various networking events and reunions.
• Built and maintained positive relationships with universities by utilizing resource centers and meeting cadence for alumni success.
• Implemented surveys and feedback mechanisms to evaluate the effectiveness of alumni relations initiatives, making improvements as needed.
• Used data-driven approach to review key results and strategize improvement plans.
• Served as a liaison between the university administration and Noble's alumni population, fostering open lines of communication and collaboration.

• Made attendance calls for absent students and kept track of attendance school wide (965 students).
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.