Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kia Edwards

Newark,DE

Summary

I am an enthusiastic , self - motivated, reliable, responsible and hardworking person. I am a mature team worker and adaptable to all challenging situations. I am able to work will both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadline. Result driver leader with 30 years of experience in Banking, Management, Branch platform, wire room, webinar training and customer service. Seeking to fulfill a position that could utilize my knowledge and job skills.

Overview

19
19
years of professional experience

Work History

Sr. Branch Operation Manager

Santander Bank Us
Wilmington, DE
06.2022 - Current
  • Managed branch files per recordkeeping and compliance requirements.
  • Coached staff on policies, procedures and performance strategies.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for billing, receiving and delivery records and reports.
  • Streamlined operational efficiencies by partnering with sales team to reevaluate and ensure peak product placement.
  • Generated daily reports to comply with Bank Secrecy Acts.
  • Prepared and managed cash shipments between banks.
  • Mitigated regulatory risks by ensuring all areas maintain compliance with company, state and federal protocols.
  • Trained assistant managers on all banking and customer service policies.
  • Elevated customer and vendor satisfaction ratings by resolving worksite damage and product issues for speedy resolutions.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Planned work schedules to maintain adequate staffing levels.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Universal Banker III

Firstrust Bank
Gladwyne, PA
01.2019 - Current
  • Provide/ensure superior customer service and proactively resolves all customer issues
  • Work with a sense of urgency to met and exceed customer needs and expectations, while taking ownership and accountability of customer issues
  • Responsible for sales goals to expand the customer base through consultative sales techniques,build relationships and sell consumer credit products with an NMLS License , Report on teller difference on a daily basis
  • Perform a variety of customer service transactions as needed
  • Assist Head Teller, verity money received or sent cash shipments as needed
  • Open deposit products when needed will conduct audits, teller, vault atm etc
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Completed routine transfers, deposits and bill payments.
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Demonstrate teamwork through flexibility and maintains effective communication with others in the branch, Continuously looking for ways to contribute to the overall team performance
  • Ability to reconciler opportunities to refer alternative solutions such as investment, private banking, mortgage, commercial loans or any other bank partners to help meet/ our customer needs.

Electronic Banking Clerk III-ACH

Firstrust Bank
Horsham, PA
12.2015 - 01.2019
  • Perform all functions related to receipt of ACH transactions , including but not limited to; receiving and uploading files, processing notification on change and returns, Assist employees and customers with
  • ACH questions and research
  • Assis branch personnel and customers with proper forms for return of unauthorized or stopped ACH transactions
  • Process and investigate Regulation E claims related to ACH transactions
  • Process all returns related government benefits
  • Reclamations, DNE entries
  • Perform functions related to ACH Origination files for various systems, including but not limited to receiving daily files, processing notification of change returns
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Set up ACH transfers between accounts
  • Perform revocation, for unauthorized withdrawals, Assist with accounts payable, ATM EDI reports

Head Teller/Supervisor

Firstrust Bank
Flourtown, PA
04.2008 - 12.2015
  • Assist in daily preparations, processing and coverall settlements of work received from branches and other local banks,
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Verified transactions involving cashier's checks, money orders and account transfers.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Supplied tellers with coin and currency.
  • Performed the daily research request and projects as directed
  • Maintained all archival information in accordance with established guideline
  • Supervised the day to negotiable instruments
  • Performed daily settlements of cash drawer; held responsibility for over/shorts and settling ATM MAC machine, Ordered
  • Mac/debit cards, checks
  • Statements, etc perform monthly audits on all tellers and branch items, Acquired new business for bank personal/ commercial accounts, credit cards, loans, various financial loans and certificate of deposits.

Bank Operation Associate

Royal Bank America
Montgomery, PA
01.2006 - 04.2008
  • Corrected account debit/credit errors that came through a DPS System ( Deposit Proof System)
  • Account numbers, routing numbers and transaction amount to ensure that all items settled with a $ 0 balance
  • Successfully reviewed each transaction item and finalization decision to post the appropriate account or return an item by process of Core System,
  • Office Vision and /or telephone report
  • Assisted with research and project as directed.
  • Monitored inventory levels and ordered new supplies to prevent shortages.
  • Updated company databases, websites and customer account information.
  • Shipped packages and received goods and materials under guidance of company's procedures.
  • Identified internal problems and recommended solutions to upper management.
  • Reviewed contract terms and adhered to deadlines and deliverables.
  • Provided administrative support to executives by scheduling meetings, coordinating travel, tracking expenses and generating reports.

Head Teller Supervisor

Royal Bank America
Montgomery, PA
01.2005 - 01.2006
  • Performed daily settlement of cash drawer; Cross- sold various bank service and products
  • Acquired new: personal/commercial accounts, credit card loans, various financial loans and certificates of deposit
  • Performed monthly audits on all teller drawers and items for the branch
  • Supervised the day to day transactions of all tellers in branch
  • Resolved inaccuracies with customers account and opening closing accounts.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Verified transactions involving cashier's checks, money orders and account transfers.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Supplied tellers with coin and currency.

Education

High school diploma -

Martin Luther King Jr. High School
06.1988

Skills

  • Data entry
  • General Ledger Accounting
  • Management
  • Credit Analysis
  • Account Reconciliation
  • Bank Reconciliation
  • Negotiation
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Accounts Receivable
  • Communication skills
  • Certifications and Licenses
  • Branch Operations Management
  • Banking Products and Services
  • Coaching and Mentoring
  • Team Building Leadership

Timeline

Sr. Branch Operation Manager

Santander Bank Us
06.2022 - Current

Universal Banker III

Firstrust Bank
01.2019 - Current

Electronic Banking Clerk III-ACH

Firstrust Bank
12.2015 - 01.2019

Head Teller/Supervisor

Firstrust Bank
04.2008 - 12.2015

Bank Operation Associate

Royal Bank America
01.2006 - 04.2008

Head Teller Supervisor

Royal Bank America
01.2005 - 01.2006

High school diploma -

Martin Luther King Jr. High School

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Kia Edwards