Kia Glover
Entrepreneur
Pittsburgh,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Home Health Caregiver
Help At Home
03.2018 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, improving their overall quality of life.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Conducted regular assessments of patients'' conditions, updating care plans as necessary.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Educated patients and families on disease management techniques, increasing self-sufficiency and confidence in managing their own care.
- Managed time effectively while caring for multiple patients concurrently, prioritizing tasks based on urgency and importance.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
- Continuously expanded caregiving knowledge by attending professional development workshops and staying informed about relevant industry trends.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Administered medication as directed by physician.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Developed rapport to create safe and trusting environment for care.
- Followed nutritional plans to prepare optimal meals.
- Utilized universal precautions and infection control principles in all aspects of care.
- Transported clients for medical and personal outings.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Scheduled and coordinated medical appointments.
Barber
Freelance Barber
02.2018 - Current
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Cultivated reputation for excellent [Type] services and delivered top-quality results to clients.
- Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained knowledge of styles of women, teens and young girls to offer comprehensive hair care services.
Barber
Ron Smith's Barbershop
10.2013 - 02.2018
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Supported overall business growth by actively participating in promotional events like community fairs or charity fundraisers that showcased the salon''s offerings.
- Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.
- Implemented an efficient appointment booking system to streamline scheduling processes and enhance overall client experience.
- Worked closely with salon management to develop marketing materials like promotional flyers and social media content that showcased the unique services offered.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Answered incoming telephone calls and scheduled appointments for clients.
- Styled hair according to customer preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
- Distributed business cards outside of salon to generate new business.
- Managed complex appointment schedule for high-volume client base.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Operated clippers and shears to create customized looks.
- Maintained regular client list and successfully handled walk-in customers.
- Completed quality haircuts and styling for men, women and children.
- Tracked changing trends for men, teens and boys to best serve core clientele.
- Completed full and partial shaves with clippers and standard and straight razors.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Consulted with customers to understand hair cut, color and styling desires.
- Cultivated reputation for excellent [Type] services and delivered top-quality results to clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Advised clients on how best to care for hair and maintain health between visits.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Maintained knowledge of styles of women, teens and young girls to offer comprehensive hair care services.
- Kept detailed records of customer information and services provided to increase return customers by [Number].
Prodcution Staff
Edible Arrangements
11.2010 - 04.2015
- Enhanced production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process through effective material management and organization.
- Assisted in meeting production deadlines by working closely with team members to complete tasks efficiently and accurately.
- Maintained a safe work environment by adhering to safety protocols and properly using personal protective equipment.
- Increased overall product quality with regular inspections and strict adherence to quality control guidelines.
- Contributed to cost savings by identifying areas for improvement within the manufacturing process and suggesting solutions accordingly.
- Achieved consistent on-time delivery of products by ensuring proper scheduling, planning, and prioritization of tasks.
- Supported inventory management efforts through accurate record-keeping and timely communication of supply needs.
- Optimized equipment performance through routine maintenance checks, troubleshooting issues, and coordinating repairs as needed.
- Completed daily production targets by diligently performing assigned tasks while minimizing errors or defects in output.
- Coordinated with supervisors to address any challenges or concerns related to the production process promptly and effectively.
- Upheld high cleanliness standards within the workspace by routinely organizing materials and cleaning up after shifts were completed.
- Promoted teamwork among staff members by fostering open communication channels and actively collaborating on problem-solving efforts.
- Demonstrated adaptability by quickly learning new processes and operating various machinery as needed to meet production demands.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
- Participated in regular meetings with team members to discuss production updates.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Adjusted machines to increase productivity for runs.
- Assembled and tested various products to meet production requirements and quality control standards.
- Weighed and measured items to prevent waste and meet quality standards.
- Managed inventory levels and restocked supplies to keep up with high production needs.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected finished products for quality and adherence to customer specifications.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Assembled products according to changing daily work orders and specific customer needs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Collaborated with other departments to optimize production workflows.
- Prepared reports and technical documentation of day-to-day production processes.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Reviewed production schedules and streamlined processes.
Wait Staff Member
Schencley Gardens
09.2009 - 01.2011
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Served food and beverages promptly with focused attention to customer needs.
Education
No Degree - Barbering
Barber School of Pittsburgh
Pittsburgh, PA03.2014
High School Diploma -
Schenley High
Pittsburgh, PA09.2007
Skills
- Meal preparation
- Physical therapy support
- Fall prevention
- Problem-solving abilities
- First aid knowledge
- Personal hygiene assistance
- First Aid and Safety
- Mobility Support
- PA Driver's License
- HIPAA Compliance
- Wound Care
- Patient Care
- Housekeeping
- Client Consultations
- Professional Manner
- Interpersonal Abilities
- Verbal Communication Strength
- Opening and Closing Procedures
- Team Collaboration
- Customer Safety
- Computer literacy
- Project coordination
- Continuous learning
- Deadline-driven
- Adaptability
- Attention to detail
- Time management
- Efficient multitasking
- Conflict resolution
- Quality Assurance Standards
- Mechanical Aptitude
Timeline
Home Health Caregiver
Help At Home
03.2018 - Current
Barber
Freelance Barber
02.2018 - Current
Barber
Ron Smith's Barbershop
10.2013 - 02.2018
Prodcution Staff
Edible Arrangements
11.2010 - 04.2015
Wait Staff Member
Schencley Gardens
09.2009 - 01.2011
No Degree - Barbering
Barber School of Pittsburgh
High School Diploma -
Schenley High