Summary
Overview
Work History
Education
Skills
Timeline
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Kia Grigsby

Insurance Verification Specialist
Nashville,United States

Summary

Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with relative ease. Excellent listening skills with the ability to acknowledge the issue, display empathy and concern over their problem, analyze the root cause and assure a resolution.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Insurance Verification Specialist

Amsurg
12.2021 - Current
  • To support financial clearance by accurately verifying insurance and benefits information and communicating out-of-pocket costs to patients
  • Responsible for securing pre-certifications and pre-authorizations for scheduled services
  • Utilized online systems, phone communication, and other resources to determine eligibility and benefits
  • Manage correspondence with insurance companies, physicians, specialists, and patients as required.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Posted payments to accounts and maintained records.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Assisted with medical coding and billing tasks.

Customer service expert

NASHVILLE
04.2020 - 10.2021
  • T-Mobile
  • Assists customers by helping with complaints and questions, give customers information about products and services, take orders, and process returns
  • Help customers with technical issues with their devices and services
  • Offer devices, services, and accessories to all customers.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Technical Support Representative

NASHVILLE, Asurion
02.2016 - 04.2020
  • Direct customer support by telephone and live chat to assist in resolving problems related to services provided by the company
  • Update knowledge and skills to keep up with rapid advancements in technology.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.

Team trainer

Taco Bell
Brentwood, Tennessee
10.2013 - 05.2016
  • Greet customers, and engage them in conversation in order to determine their specific orders
  • Train new hires and assist them with all on boarding requirements
  • Process cash and credit card payments, and tender receipts and change.
  • Cross-trained existing employees to maximize team agility and performance.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Demonstrated new products, procedures and techniques to employees.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

High School Diploma -

Cane Ridge High School
Antioch, TN
08.2011 - 05.2015

Skills

    Understanding of medical terms

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Timeline

Insurance Verification Specialist

Amsurg
12.2021 - Current

Customer service expert

NASHVILLE
04.2020 - 10.2021

Technical Support Representative

NASHVILLE, Asurion
02.2016 - 04.2020

Team trainer

Taco Bell
10.2013 - 05.2016

High School Diploma -

Cane Ridge High School
08.2011 - 05.2015

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Kia GrigsbyInsurance Verification Specialist