Kia Grigsby
Insurance Verification Specialist
Nashville,United States
Summary
Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with relative ease. Excellent listening skills with the ability to acknowledge the issue, display empathy and concern over their problem, analyze the root cause and assure a resolution.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Insurance Verification Specialist
Amsurg
12.2021 - Current
- To support financial clearance by accurately verifying insurance and benefits information and communicating out-of-pocket costs to patients
- Responsible for securing pre-certifications and pre-authorizations for scheduled services
- Utilized online systems, phone communication, and other resources to determine eligibility and benefits
- Manage correspondence with insurance companies, physicians, specialists, and patients as required.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Assisted with medical coding and billing tasks.
Customer service expert
NASHVILLE
04.2020 - 10.2021
- T-Mobile
- Assists customers by helping with complaints and questions, give customers information about products and services, take orders, and process returns
- Help customers with technical issues with their devices and services
- Offer devices, services, and accessories to all customers.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Technical Support Representative
NASHVILLE, Asurion
02.2016 - 04.2020
- Direct customer support by telephone and live chat to assist in resolving problems related to services provided by the company
- Update knowledge and skills to keep up with rapid advancements in technology.
- Responded promptly to incoming sales leads and requests for technical support.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
Team trainer
Taco Bell
Brentwood, Tennessee
10.2013 - 05.2016
- Greet customers, and engage them in conversation in order to determine their specific orders
- Train new hires and assist them with all on boarding requirements
- Process cash and credit card payments, and tender receipts and change.
- Cross-trained existing employees to maximize team agility and performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Demonstrated new products, procedures and techniques to employees.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
High School Diploma -
Cane Ridge High School
Antioch, TN 08.2011 - 05.2015
Skills
Understanding of medical terms
Prior authorization processing
Insurance coverage verification
Good Telephone Etiquette
Data Entry
Sales expertise
Medical terminology knowledge
Money handling abilities
Technical issues analysis
Google Workspace
Timeline
Insurance Verification Specialist
Amsurg
12.2021 - Current
Customer service expert
NASHVILLE
04.2020 - 10.2021
Technical Support Representative
NASHVILLE, Asurion
02.2016 - 04.2020
Team trainer
Taco Bell
10.2013 - 05.2016
High School Diploma -
Cane Ridge High School
08.2011 - 05.2015