Summary
Overview
Work History
Education
Skills
Timeline
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Kia Hardin

Columbus,GA

Summary

Dynamic Senior Travel Team Lead at Capstone Logistics LLC, skilled in project management and employee training. Enhanced team performance through effective mentoring and strategic planning, achieving high customer satisfaction. Proficient in budget management and operational oversight, fostering a culture of excellence and safety while streamlining workflows to meet business goals.

Overview

11
11
years of professional experience

Work History

Senior Travel Team Lead/Manager in Training

Capstone Logistics LLC.
08.2020 - Current
  • Ability to simultaneously perform multiple tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Assisted in recruitment to build team of top performers.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Ability to manage budgets and read P&L statements;


Team Lead/Supervisor

MDV Spartan Nash
07.2016 - 08.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • PC skills with knowledge of Excel, Word, Outlook and PowerPoint
  • Maintains quality and safety standards in assigned area of responsibility by ensuring associates are
    trained on logistics and company policies, standards, and procedures; monitoring associate compliance
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Boosted compliance with OSHA regulations through regular audits, inspections, and corrective actions.
  • Evaluated operator performance through regular assessments, identifying areas of improvement and providing constructive feedback accordingly;Certified Equipment Trainer

Order Selector/Cherry Picker Operator/Forklift Operator

MDV Spartan Nash
01.2014 - 08.2020
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
  • Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Education

High School Diploma -

Kendrick High School
Columbus, Ga
05-2011

Skills

  • Project management
  • Employee training
  • Data analysis
  • Work assignment delegation
  • Performance evaluations
  • Shift scheduling
  • Client support
  • Safety processes and procedures
  • Onboarding and orientation
  • Documentation and reporting
  • Overseeing daily activities
  • Work Planning and Prioritization
  • Forklift operation
  • Order picking and processing
  • Mentoring and training
  • Heavy lifting
  • Picking accuracy
  • Loading and unloading
  • Pallet jack operation
  • RF scanning devices
  • Budget management
  • Microsoft Excel,Outlook,Powerpoint,Excel Spreadsheet
  • Operational management
  • Shipping and receiving operations
  • Power Equipment Instructor Certification
  • Power BI
  • Apex Entry Load/Apex Administration
  • Service Now
  • Billing Services Entry
  • Travel Coordination & Planning

Timeline

Senior Travel Team Lead/Manager in Training

Capstone Logistics LLC.
08.2020 - Current

Team Lead/Supervisor

MDV Spartan Nash
07.2016 - 08.2020

Order Selector/Cherry Picker Operator/Forklift Operator

MDV Spartan Nash
01.2014 - 08.2020

High School Diploma -

Kendrick High School

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Kia Hardin