Kia Harrison
Summary
I'm an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Procurement Officer
22nd Century Technologies, Norfolk Public Schools
04.2023 - Current
- Office Administration
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Bookkeeping
- Typing
Owner of a Resume and Clothing Company
Self Employed
01.2020 - Current
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Created and managed budgets to maximize brand reach and engagement.
- Researched and identified new opportunities for product and brand development.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
Payroll Administrator
Robert Half, DHL
11.2022 - 01.2023
- Processed payroll for over 300 employees
- Handled administrative task such as emails, filing paperwork, creating and signing documents, and scheduling interviews.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Processed payroll garnishments such as tax liens and child support.
- Reconciled payroll discrepancies and responded to inquiries from employees.
Client Service Specialist
ADP
09.2018 - 06.2020
- Provide best practice for our clients from implementation to end of the employee's' journey with our clients company
- Research and consult on complex technical issues often unseen, because they were in our background that fed into ADP Workforce Now
- Processed payroll
- Research information and analyze data to give clients “the best practice advice”
- Follow up and follow through throughout new projects, requests, and cases
- Provide expert support and respond to inquiries regarding ADP products via phone and email
- Ask relevant questions to define the root cause of a problem, generate solutions, and decide on a course of action
- Helped companies determine benefits for employees
- Setup up Gl Mapping and interface for clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
Customer Service Supervisor
Capital One
10.2014 - 08.2018
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- In depth training of the metrics system talk time, follow up, and after call works
- Also followed Capital One guidelines for any disciplinary actions regarding to employee time and attendance, performance, etc .
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Credit Specialist
HSBC
03.2008 - 06.2013
- Conducted investigations and in-depth evaluations of customers for credit worthiness and potential risk factors
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Adhered to banking standards and government lending guidelines for loan services.
- Provided excellent customer service in empathetic manner when needed
- Sent customer correspondence to customers in accordance to company policy and procedures
- Reviewed applications for possible fraud and nonpayment issues
- Managed all reporting, documentation and record keeping for my portfolio.
Education
MBA -
Capella University
12.2023
B.S - Mass Communication
Norfolk State University
Norfolk, VA12.2001
No Degree - Comp T.I.A
Paul D.Camp
Franklin12.2021
Academic Diploma - undefined
Norview High School
1996
Skills
- Strong communication skills
- Team player
- Data Entry
- Problem solving
- Team leadership
- Business Development
- Project Management
- Critical Thinking
- Procurement Activity Coordination
- Quarterly Reviews
- Creative Solutions
- Contract Monitoring
- Procurement Procedures
- Document Preparation
- Providing Feedback
- Compile Reports
- Human Resources Support
- Payroll Administration
- Human Resource Information System (HRIS)
- Maintaining Employee Records
- Enforce Personnel Policies
- Understanding of HR Policies
- Recruiting Processes
- Business Administration
- Administrative Support
- Customer Satisfaction
- Employee Timesheet Processing
Affiliations
Women's Business Resource Group
Timeline
Procurement Officer
22nd Century Technologies, Norfolk Public Schools
04.2023 - Current
Payroll Administrator
Robert Half, DHL
11.2022 - 01.2023
Owner of a Resume and Clothing Company
Self Employed
01.2020 - Current
Client Service Specialist
ADP
09.2018 - 06.2020
Customer Service Supervisor
Capital One
10.2014 - 08.2018
Credit Specialist
HSBC
03.2008 - 06.2013
MBA -
Capella University
B.S - Mass Communication
Norfolk State University
No Degree - Comp T.I.A
Paul D.Camp
Academic Diploma - undefined
Norview High School
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