Kia Harrison
Summary
I'm an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Procurement Officer
22nd Century Technologies, Norfolk Public Schools
Norfolk, VA
04.2023 - Current
- Office Administration
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Bookkeeping
- Typing
Owner of a Resume and Clothing Company
Self Employed
01.2020 - Current
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Created and managed budgets to maximize brand reach and engagement.
- Researched and identified new opportunities for product and brand development.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
Payroll Administrator
Robert Half, DHL
Norfolk, VA
11.2022 - 01.2023
- Processed payroll for over 300 employees
- Handled administrative task such as emails, filing paperwork, creating and signing documents, and scheduling interviews.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Processed payroll garnishments such as tax liens and child support.
- Reconciled payroll discrepancies and responded to inquiries from employees.
Client Service Specialist
ADP
Norfolk, VA
09.2018 - 06.2020
- Provide best practice for our clients from implementation to end of the employee's' journey with our clients company
- Research and consult on complex technical issues often unseen, because they were in our background that fed into ADP Workforce Now
- Processed payroll
- Research information and analyze data to give clients “the best practice advice”
- Follow up and follow through throughout new projects, requests, and cases
- Provide expert support and respond to inquiries regarding ADP products via phone and email
- Ask relevant questions to define the root cause of a problem, generate solutions, and decide on a course of action
- Helped companies determine benefits for employees
- Setup up Gl Mapping and interface for clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
Customer Service Supervisor
Capital One
Chesapeake, VA
10.2014 - 08.2018
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- In depth training of the metrics system talk time, follow up, and after call works
- Also followed Capital One guidelines for any disciplinary actions regarding to employee time and attendance, performance, etc .
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Credit Specialist
HSBC
Virginia Beach, VA
03.2008 - 06.2013
- Conducted investigations and in-depth evaluations of customers for credit worthiness and potential risk factors
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Adhered to banking standards and government lending guidelines for loan services.
- Provided excellent customer service in empathetic manner when needed
- Sent customer correspondence to customers in accordance to company policy and procedures
- Reviewed applications for possible fraud and nonpayment issues
- Managed all reporting, documentation and record keeping for my portfolio.
Education
MBA -
Capella University
12.2023
B.S - Mass Communication
Norfolk State University
Norfolk, VA12.2001
No Degree - Comp T.I.A
Paul D.Camp
Franklin12.2021
Academic Diploma - undefined
Norview High School
1996
Skills
- Strong communication skills
- Team player
- Data Entry
- Problem solving
- Team leadership
- Business Development
- Project Management
- Critical Thinking
- Procurement Activity Coordination
- Quarterly Reviews
- Creative Solutions
- Contract Monitoring
- Procurement Procedures
- Document Preparation
- Providing Feedback
- Compile Reports
- Human Resources Support
- Payroll Administration
- Human Resource Information System (HRIS)
- Maintaining Employee Records
- Enforce Personnel Policies
- Understanding of HR Policies
- Recruiting Processes
- Business Administration
- Administrative Support
- Customer Satisfaction
- Employee Timesheet Processing
Affiliations
Women's Business Resource Group
Timeline
Procurement Officer
22nd Century Technologies, Norfolk Public Schools
04.2023 - Current
Payroll Administrator
Robert Half, DHL
11.2022 - 01.2023
Owner of a Resume and Clothing Company
Self Employed
01.2020 - Current
Client Service Specialist
ADP
09.2018 - 06.2020
Customer Service Supervisor
Capital One
10.2014 - 08.2018
Credit Specialist
HSBC
03.2008 - 06.2013
MBA -
Capella University
B.S - Mass Communication
Norfolk State University
No Degree - Comp T.I.A
Paul D.Camp
Academic Diploma - undefined
Norview High School