Kia Hill
General Manager
Upper Marlboro,MD
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. I am seeking a role that leverages my extensive property management experience, strong leadership skills, and commitment to fostering positive interpersonal relationships. I am ready to take on significant professional responsibilities and contribute to the success of your organization. Orchestrates optimal resource utilization to handle expected operational needs—sales leader with sound judgment, good planning abilities, and interpersonal communication strengths.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
GENERAL MANAGER
CHASE POINT CONDOMINIUM
08.2017 - Current
- Manage day-to-day operations, staff, and vendors to ensure efficient and effective property management
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
CONCIERGE MANAGER
CHASE POINT CONDOMINIUM
1 2016 - 02.2017
- Trained and coached new employees on administrative and operating policies
- Streamlined front desk operations for improved efficiency and guest experience.
- Resolved guest complaints with diplomacy and professionalism to maintain positive brand reputation.
SALES ASSISTANT/OFFICE MANAGER
CMM SERVICE FURNITURE REFINISHING
1 2012 - 1 2016
- Trained new employees on administrative and operating policies
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
COSMETICS COUNTER MANAGER
MACY'S
03.2011 - 1 2012
- Demonstrated products and services to customers to increase sales
- Managed inventory levels, ensuring optimal stock availability and minimizing product waste.
- Increased sales revenue by creating and implementing promotional events and product launches.
Education
Cosmetology
Dudley Beauty College
Washington, DC 01.2001 - 05.2002
Skills
Time Management
Planning/Event Planning
Effective Communication
Decision Making
Conflict Resolution
Leadership
Certification
Cosmetologist, MD, License #426907
Timeline
GENERAL MANAGER
CHASE POINT CONDOMINIUM
08.2017 - Current
COSMETICS COUNTER MANAGER
MACY'S
03.2011 - 1 2012
Cosmetology
Dudley Beauty College
01.2001 - 05.2002
CONCIERGE MANAGER
CHASE POINT CONDOMINIUM
1 2016 - 02.2017
SALES ASSISTANT/OFFICE MANAGER
CMM SERVICE FURNITURE REFINISHING
1 2012 - 1 2016
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