Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Kia Hunter

Capitol Heights,MD

Summary

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Outgoing worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

8
8
years of professional experience

Work History

Sales Associate

FBI Recreation Association
07.2021 - Current
  • Operated cash register and POS to process sales transactions and handle payments
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Promoted visual presentation standards by keeping store replenished
  • Performed cleaning tasks, keeping store neat and organized
  • Engaged with guests to understand and anticipate customer service needs
  • Verified that items were addressed correctly, marked with proper postage and in suitable condition for processing
  • Sealed or opened envelopes, by hand or by using machines
  • Answered inquiries regarding shipping or mailing policies
  • Released packages or letters to customers upon presentation of written notices or other identification
  • Wrapped packages or bundles by hand, or by using tying machines
  • Weighed packages and letters to determine postage needed, using weighing scales and rate charts
  • Resolved and de-escalated issues to address customer concerns
  • Built and maintained positive working relationships with co-workers
  • Maintained cash accuracy by working with supervisor to correct deficiencies
  • Counted cash drawers at beginning of shifts to verify correct amounts
  • Processed cash, check and credit cards for customer purchases
  • Bagged or boxed merchandise and prepared packages for shipment.

Administrative Assistant

Rigil Corporation
12.2018 - 01.2021
  • Reserved conference rooms and arranged IT/audio setup
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Volunteered to help with special projects of varying degrees of complexity.
  • Maintained staff calendars/arranged staff meetings
  • Maintained employees time/prepared travel arrangements
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
  • Prepared packages for shipment by generating invoices and setting up courier deliveries
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services
  • Managed building access by supplying key cards to employees and visitors
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons
  • Served as central point of contact for all outside vendors needing to gain access to office
  • Planned and executed corporate meetings, lunches and special events for employees
  • Spearheaded special projects and efficiently carried out effective problem-solving
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency
  • Oversaw activities and events for employees on daily basis
  • Assisted in technical support process refinement to improve customer service and support
  • Opened or assign service tickets for employees, documenting user information and description of a problem/issue
  • Maintained office inventory by assisting with supply orders.
  • Offered technical support and troubleshot issues to enhance office productivity.

Event Staff Member

Contemporary Services Corporation, CSC
05.2017 - 03.2019
  • Maintained control and order over large crowds at large venue
  • Monitored building and property entrances and exits to detect intrusions and protect assets
  • Communicated directions to patrons for points in or outside of facility
  • Monitored all patrons for compliance with safety protocols and procedures, providing optimal protection to all guests and staff
  • Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
  • Implemented event protocols to maintain safety and security of all attendees.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Hostess

McCormick & Schmick's Seafood Restaurant
09.2018 - 12.2018
  • Greeted guests and gathered information to seat groups or place on waitlist
  • Manage Phone & Online Reservations via Open Table
  • Confirm Reservation via Phone Key & Scan Invoice Data for Payment via KoFax
  • Create Personalized Menus for Private Groups
  • Process Outgoing Mail to Corporate Offices via FedEx Create certificates for Partner Promotions
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
  • Notified server after seating parties in section to facilitate prompt service
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Photographer

Hunter Life Photography
03.2015 - 06.2018
  • Capturing Memorable Moments
  • Took photos from different angles and perspectives to capture perfect images.
  • Videography
  • Paying Attention to Detail
  • Post-Production Editing
  • Collaborated successfully with variety of personalities and work styles
  • Collaborated with clients to guarantee satisfaction with photos
  • Cropped, manipulated and performed color-balance for final images.
  • Photographed high-quality images for various print and digital projects.

Customer Service Associate Cashier

OTG
09.2017 - 01.2018
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Cash Handling
  • Welcomed customers, offering assistance to help find necessary store items
  • Greeted customers and responded to informational requests
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
  • Helped customer locate and select appropriate merchandise throughout store
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Learned duties for various positions and provided backup at key times.

Floral Assistant

Safeway
04.2015 - 08.2015
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Applied effective time management techniques to meet tight deadlines.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well- stocked, organized and current
  • Discard trash and boxes
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

High School Diploma -

Forestville Military Academy
Forestville, MD
05.2014

Skills

  • JROTC
  • Event coordination
  • Typing, 40wpm
  • Excellent People Skills
  • Market Research
  • Staff motivation
  • Money Transfer Systems
  • Customer service-oriented
  • Records Management Systems
  • Stocking and Receiving
  • Time Management
  • Critical Thinking

Timeline

Sales Associate

FBI Recreation Association
07.2021 - Current

Administrative Assistant

Rigil Corporation
12.2018 - 01.2021

Hostess

McCormick & Schmick's Seafood Restaurant
09.2018 - 12.2018

Customer Service Associate Cashier

OTG
09.2017 - 01.2018

Event Staff Member

Contemporary Services Corporation, CSC
05.2017 - 03.2019

Floral Assistant

Safeway
04.2015 - 08.2015

Photographer

Hunter Life Photography
03.2015 - 06.2018

High School Diploma -

Forestville Military Academy

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Kia Hunter