Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Manager
Asociacion Puertorriquenos en Marcha, Inc
01.2018 - Current
Provided life skills to participants who were homeless moving into permanent supported housing
Worked closely with Tenant Service Coordinator (TSC) to teach participants how to find housing using
subsidized housing voucher and maintaining communication with Office of Homeless Services liaisons
Taught, coached, modeled life skills for participants to gain skills in living independently
Practiced self-center model and rehabilitation values and principle putting participants wants and
needs first in goal building
Help participants with community outreach
Meet with BHSI and Office of Homeless Services
Coordinate with PHA for housing assistance
Coordinate with Property Management/ Landlords in finding Housing
Complete yearly Recertification for Rental Assistance Eligibility
Complete Annual rental Calculation and Lease Documents
MOBILE PSYCHIATRIC REHABILITATION WORKER, RHD, TEAM ARRIVE
11.2015 - 12.2018
Provided life skills to participants who were homeless moving into permanent supported housing
Worked closely with Tenant Service Coordinator (TSC) to teach participants how to find housing using
subsidized housing voucher and maintaining communication with Office of Homeless Services liaisons
Taught, coached, modeled life skills for participants to gain skills in living independently
Practiced self-center model and rehabilitation values and principle putting participants wants and
needs first in goal building
Assisted in developing a goal plan, skills training; maintain regular communication with case managers,
community partners and CBH liaisons
Attended linkage meetings with participants and supports monthly to discuss goals, housing and any
concerns
Provided concurrent reviews for CBH monthly to update participants goals and progress
Assisted Participants of the LGBTQ with Supportive Services in Community
RECOVERY SPECIALIST
PMHCC INC
11.2011 - 12.2014
Responsible for providing support and assistance to persons in recovery through substance abuse
prevention and treatment education, linkages to care, modeling the way, and coaching as a part of
Substance Abuse and Mental Health Services Administration (SAMHSA) Access to Recovery (ATR) Federal
Grant
Provided recovery support and care coordination services to over 600 participants on a caseload duringyear ATR grant period
Conducted screenings, assessments, intake, and SAMHSA mandated initial/follow-up Government
Performance Results Act (GPRA) Survey interviews with participants for ATR grant compliance
Offered supportive life skills service to participants through every phase of the recovery process
from pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery
maintenance.
BEHAVIORAL MANAGER
DAYTOP VILLAGE
07.2007 - 11.2010
Provided general support of program activities within Residential Treatment Facility for Adolescents
with Substance Abuse and Mental Health
Supervised and managed residents to ensure treatment goals and objectives were met utilizing
behavioral shaping tools
Served as a positive role model and resource for participants, encouraging and supporting participants
academic, cultural, and spiritual interest
Maintained report logs of behavioral and health problems.
EXECUTIVE SALES ASSISTANT/ RECEPTIONIST
CRAFTMATIC ADJUSTABLE BEDS
06.2005 - 07.2007
Acted as the administrative lead for the company
Worked with the sales team to ensure sales transition from lead to close deal
Managed incoming calls, qualifying lead potential, and sent direct mail solicitations.
Education
High school diploma -
Thomas edison high school
Bachelor of Science - Psychology
Kaplan University
Davenport, IA
05.2024
Skills
Present
Additional Information
SKILLS
Experience in all facets of Customer Service
Excellent organizational skills
High proficiency in computer skills
Expertise in community-based outreach and engagement
Independent Living
Patient Intervention
Emotional Awareness
Certification
RECEPTIONIST (2 years)
CUSTOMER SERVICE (3 years)
EXCELLENT ORGANIZATIONAL SKILLS (10+ years)
FACETS (Less than 1 year)
ORGANIZATIONAL SKILLS (10+ years)
Case Management
Crisis Intervention
Behavioral Health
Property Management
Languages
Spanish - Intermediate
Certifications and Licenses
LGBTQ Training
Present
Trauma Informed Training: Labor and Human Trafficking
Present
Suicide Preventing Training
Present
Mental Health First Aid
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Asociacion Puertorriquenos en Marcha, Inc
01.2018 - Current
MOBILE PSYCHIATRIC REHABILITATION WORKER, RHD, TEAM ARRIVE