Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Kia Johnson

Norfolk,VA

Summary

Experienced logistics professional dedicated to delivering exceptional customer service and leveraging extensive knowledge, initiative, leadership abilities, and a robust skill set. Committed to providing high-quality support for seamless operations and consistently exceeding customer expectations. Aims to contribute to a dynamic team and drive organizational success through unwavering dedication and expertise in logistics management.

Overview

17
17
years of professional experience

Work History

Walmart Distribution

Power Equipment Driver
02.2022 - Current
  • Controlled inventory transactions to reconcile ordering processes with demand forecasts.
  • Organized financial reporting, scheduling and inventory systems to enhance productivity.
  • Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
  • Streamlined processes to enhance operational productivity and overall traceability.
  • Sourced suppliers and negotiated advantageous rates on track with company's budget and goals.
  • Boosted team performance with enhanced employee evaluation processes.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Supervisor

Standard Motor
10.2018 - Current
  • Catherine Vaughan
  • Special Market:
  • Computer Spec, Production Management, Export & Shipping Personal
  • Shipping; my job is to ensure that product is shipped in a timely minor, and all shipments have the correct labeling and package detail slips needed for export
  • Computer Spec; my job is to ensure that all applicable JDE, SMP, AUDITING AND EXPORT information was completed daily and kept as instructed.

Regional Truck Driver

E F Thompson Inc
04.2023 - 05.2024
  • Increased productivity by managing hours of service effectively, maximizing drive time while staying within regulatory limits.
  • Prioritized thorough vehicle inspections before each trip by ensuring that equipment was functioning optimally.
  • Adapted quickly to changing weather conditions or traffic patterns while maintaining efficiency in deliveries without compromising safety standards.
  • Supported company''s growth by training new drivers on regional routes, policies, and safety procedures.
  • Fostered positive working relationships with dispatchers and fellow drivers, promoting a collaborative environment for all team members.
  • Built strong relationships with clients through consistent punctuality, dependability, and professionalism during pickups and deliveries.
  • Maintained excellent safety record with diligent pre-trip inspections and strict adherence to regulations.
  • Enhanced delivery efficiency by optimizing routes and adhering to tight schedules.
  • Handled unforeseen challenges calmly, communicating promptly with dispatchers to find solutions in a timely manner.
  • Collaborated with team members to streamline operations and improve overall performance within the postal service.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Guaranteed confidentiality of sensitive information by following proper handling procedures for classified mail items.
  • Strengthened teamwork among colleagues through effective communication and collaboration on tasks.
  • Supported smooth operations at the post office counter through precise record-keeping and organization of supplies.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.

OTR Truck Driver

Kingly Logistics Llc
11.2022 - 04.2023
  • Made sure that deliveries were on time for scheduled appointments.
  • Maintained accurate driving records in accordance with federal laws and regulations.
  • Managed accurate record-keeping by consistently updating digital files.
  • Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
  • Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
  • Inspected vehicles and completed routine maintenance to keep equipment in good working order.
  • Delivered goods to customers both locally and long distance.
  • Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.
  • Contacted customers to report delayed delivery times.
  • Communicated regularly with dispatcher to provide updates on delivery times.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected vehicles to identify potential mechanical problems and confirm reliability before each drive.
  • Charted out upcoming routes with GPS technology and maps.
  • Contacted dispatch to report delivery incidents and determine best methods for resolution.
  • Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
  • Secured freight during stops and rest periods to prevent theft.

CDL Class A Driver

Thompson Trucking Inc
08.2022 - 11.2022
  • Developed strong relationships with clients through excellent communication skills and professional demeanor.
  • Conducted post-trip inspections to detect any potential vehicle issues, reporting concerns promptly to management for prompt resolution.
  • Increased customer satisfaction by providing exceptional service during pickup and delivery interactions.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Participated in regular safety meetings, staying up-to-date on industry regulations and best practices for CDL Class A drivers.
  • Responded quickly to unexpected challenges such as inclement weather or traffic disruptions, adapting strategies accordingly to maintain delivery commitments without jeopardizing safety standards.
  • Operated with safety and skill to avoid accidents and delays.

Deli Associate

Wawa
02.2021 - 10.2021
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Manager

Cricket Wireless Authorized Dealer
06.2016 - 07.2017
  • 23834 184 Southgate Sq, Assisted with consumer transactions, that includes buying cellular data plans, applying monthly charges to an specific account
  • And making plan changes per request, and insuring that each costumer receives the best customer service provided.

Secretary, Customer Service Rep| Dispatch Coordinator

FREDDIE'S HEATING AND AIR CONDITIONING
06.2015 - 07.2017
  • (804) 898-0721
  • Office Management- maintain the office and make sure contracts are done correctly, verifying product received and shipped, insuring that drivers have proper product, a team player with employees; move stock within the warehouse utilizing forklift and hand jacks
  • Dispatch Coordinator- , follow up monthly with all consumers, insuring inventory of supplies discard all outdated product, complete, and file all invoices, and receipts, received and processed payments using computer, Microsoft
  • Word, Excel, Quick Books and other computer software
  • Resolved problems relating to inventory and or accounting, analyzes/researches, make relative actions that resulting in discrepancies.

Vangent, Gdit
04.2011 - 09.2016
  • Delivering general healthcare information to callers
  • Work assigned schedule without prejudice and be ready and available to take related healthcare calls; as business requirements dictate, follow directions
  • Prescribed scripts must be read verbatim to the caller
  • Handle application processing; enrollment guidelines and general healthcare background is the focus with callers
  • Provide knowledgeable responses to telephone inquires in a courteous and professional manner, while using standard technology such as a phone; e-mail; and web browser to perform job duties on a daily basis.

Crater

StarTek Call Center
03.2008 - 08.2010
  • Phone unavailable
  • Keep up with the requirements of inbound and outbound calls
  • Use Microsoft Office, Word, Excel and other computer software to documents important and confidential information
  • Handle plan/account changes without incident for national wireless company
  • Provide documented and prompted responses to consumers per application while maintaining high work standards and excellent customer service skills daily.

Direct Care Worker

Clinical, Golden Living, Battlefield Park Healthcare Center
01.2008 - 02.2008
  • Provided the clients with supportive care and privacy while assisting them with their personal hygiene bed baths, mouth care, foot care, and catheter care
  • Assist the clients with feeding, activities, help with range of motions, making occupied and unoccupied beds, transferring and transporting clients in wheelchairs, taking and recording client’s vital signs and urinary output
  • Interact with Instructor, RN, and LPN for instructions to provide proper care of clients.

Education

Petersburg, Va

Prince George High School
Laurel, Prince George, VA

Commercial License Driver

John Tyler Community College CDS/CDL
Chester, VA
07.2021

Skills

  • Skills and assets: I have excellent customer service skills, and I am a team player I am experienced, knowledgeable, and outgoing
  • Advanced skills in computer programs such as
  • PowerPoint, Excel, and Windows

Personal Information

I have excellent work ethic, and I am able to work well with other's.

Timeline

Regional Truck Driver

E F Thompson Inc
04.2023 - 05.2024

OTR Truck Driver

Kingly Logistics Llc
11.2022 - 04.2023

CDL Class A Driver

Thompson Trucking Inc
08.2022 - 11.2022

Walmart Distribution

Power Equipment Driver
02.2022 - Current

Deli Associate

Wawa
02.2021 - 10.2021

Supervisor

Standard Motor
10.2018 - Current

Manager

Cricket Wireless Authorized Dealer
06.2016 - 07.2017

Secretary, Customer Service Rep| Dispatch Coordinator

FREDDIE'S HEATING AND AIR CONDITIONING
06.2015 - 07.2017

Vangent, Gdit
04.2011 - 09.2016

Crater

StarTek Call Center
03.2008 - 08.2010

Direct Care Worker

Clinical, Golden Living, Battlefield Park Healthcare Center
01.2008 - 02.2008

Prince George High School

Commercial License Driver

John Tyler Community College CDS/CDL

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Kia Johnson