Summary
Overview
Work History
Education
Skills
Timeline
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Kia Joseph

Lafayette,LA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Overview

7
7
years of professional experience

Work History

Optician

Walmart
08.2022 - 11.2022
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Maintained safe, clean and organized environment to increase patient comfort. Verified and updated patient records promptly to guarantee accurate prescription information.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.

Money Center Associate /Customer Service Representative

Walmart
11.2018 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues for returns determined root and cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Answered phone promptly and directed incoming calls to correct departments.
  • Continually boosted branch production and revenue by 20% by consistently meeting all monthly and quarterly sales goals. Answered customer questions and explained available services such as deposit accounts, sending or receiving money , and cashing checks .
  • Counted money in cash draw beginning and end of shifts to maintain accuracy. Assisted customers with returns, refunds and resolving transaction issues.
  • Worked shift manager to solve problems and handle customer concerns. Handled cash with high accuracy and took care to check bills for fraud. Used POS system to enter orders, process payments and issue receipts.

Lead Layaway Associate

Walmart
11.2018 - 11.2022
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items. Accept payments collect customer information tag items with numbers and place it in correct bends.
  • Engaged in friendly conversation with customer to better uncover individual needs. Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Shift Manager

Wendys Fast Food
09.2017 - 10.2018
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services. Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront. Tracked receipts, employee hours, and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas. Kept employees operating productively and working on task to meet business and customer needs.

Retail Sales Associate Cashier

Toys 'R' Us
05.2016 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs. Helped customers complete purchases, locate items, and join reward programs .Assisted customers by answering questions and fulfilling requests.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance. Connected with customers to support positive transaction experiences and address service concerns.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Operated POS terminals and cash drawer balancing.
  • Greeted customers, helped locate merchandise, and suggested suitable options. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Diploma -

Ovey Comeaux High School
Lafayette, LA
05.2018

Skills

  • Till Counting ,Teamwork and Collaboration ,Negotiation
  • Microsoft Office , Customer Service Management
  • Pricing Structures ,Frame Fitting
  • Complex Problem-Solving Eyeglass Prescriptions
  • Delivery Schedules , Insurance Verification
  • Recommend Lens ,Wear Eyeglass Aesthetics
  • Contact Lens Care Glasses, Fitting Optical Orders
  • Eyeglass Repair Cash Register Operations Bridge Measurements
  • Evaluate Prescriptions Evaluating Patients Eyewear Recommendation
  • Electronic Medical Record (EMR) Systems Insurance Eligibility Verifications Progressive lens types

Timeline

Optician

Walmart
08.2022 - 11.2022

Money Center Associate /Customer Service Representative

Walmart
11.2018 - 11.2022

Lead Layaway Associate

Walmart
11.2018 - 11.2022

Shift Manager

Wendys Fast Food
09.2017 - 10.2018

Retail Sales Associate Cashier

Toys 'R' Us
05.2016 - 08.2017

Diploma -

Ovey Comeaux High School

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Kia Joseph