Hi, I’m
Kia Manciel-Lusk
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
years of professional experience
Work History
DTE EnergyDetroit, MI
Customer Service Representative
02.2022 - 02.2023
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
DaVitaHighland Park, MI
Patient Care Technician
04.2018 - 01.2022
Job overview
- Answered patient assistance calls, assessed needs and offered qualified support.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
Day Star Assisted Living, LLC.Warren, MI
Manager
01.2006 - 06.2019
Job overview
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Worked in fast-paced environment with competing demands for time and attention.
- Applied reason, logic, and advanced problem-solving skills to resolve complex and sensitive issues.
- Successfully negotiated client contract renewals to create increased revenue.
Education
Clintondale High SchoolClinton Township, MI
High School Diploma
06.1999
Skills
- Repair and Maintenance Documentation
- Critical Thinking
- Verbal and Written Communication
- Operational Records Maintenance
- Profitability Strategies
- Data Analysis
- Service-Oriented
Timeline
Customer Service Representative
DTE Energy
02.2022 - 02.2023
Patient Care Technician
DaVita
04.2018 - 01.2022
Manager
Day Star Assisted Living, LLC.
01.2006 - 06.2019
Clintondale High School
High School Diploma