Kia Marion
Fredericksburg,VA
Summary
MOTIVATED BUSINESS PROFESSIONAL SEEKING A REWARDING POSITION THAT LEADS TO GREATER OPPURTUNITIES
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Assistant
Deck Guru
10.2023 - 12.2023
- Enter invoices in Quickbooks
- Pay Labor entered each week in I360
- Set appointments for customers needing Deck replacements
- Entered expenses of employees in Quickbooks
Collections Specialist
Alorica Calling Center
02.2022 - 09.2023
- Collect on accounts that may be past due
- Update customer information
- Help customers apply for apple credit card
- Educate customers on their account and how credit is affected
Secretary ll
M&T Bank
05.2008 - 08.2021
- Order Supplies
- Scan/Fax/Light Typing
- Answer Phones
- Open accounts
- Run Pace reports
- Managed BCP (Business Continuity) each year
- Handled Travel
- Scheduled Conference Rooms
- Ordered food for meetings
- Was the for front for all building issues intervening on M&T's behalf
- Ordered and renewed copier leases
- Maintained copiers
- Processes T&E expense reports
- Took care of all building related issues
- Set up VTC for meetings
- Took care of all company banquets/ networking events
Admin to Regional BB ManagerReceptionists
M&T Bank
08.2007 - 11.2007
- Answered phones
- Directed calls to appropriate party
- Maintained Spreadsheets
- Distributed mail/ups
- Ordered parts for techs as needed
- Greeted everyone with a smile
Receptionist
ADT Federal Systems Division
07.2007
- Transferred calls to appropriate party
- Scheduled Conference rooms
- Greet Visitors
- Made sure visitors sign in/out
- Distributed Badges
Receptionist
Tritek Engineering
07.2006
- Answered multiple lines
- Directed calls to appropriate party
Receptionist
National Certification Board
04.2006 - 05.2006
- Answered multiple lines
- Directed calls to appropriate party
Call center representative
Sunrise senior living
09.2005 - 10.2005
- Directed calls to appropriate party
- Informed customers of eligibility status
- Informed customers of all documents needed to become certified in Massage therapy.
HR REP
06.2005 - 09.2005
- Assigned Atg's
- Answered questions that team members may have concerning pay
- Make sure all forms are completed in a timely manner.
Switchboard receptionist
11.2003 - 02.2004
- Answered multiple lines
- Assisted in research
Receptionist
Booz Allen Hamilton
11.2003
- Answered multiple lines
- Check badges
- Greet customers
Sales associate
Southland Corporation
01.1998 - 01.1999
- Cashier, stock, inventory
- Ordering of CDC
Cashier/Cook
Roy Rogers
02.1996 - 12.1997
- Assisted customers
- Prepared food
Cleaning specialist
Stewarts Cleaning Company
02.1995 - 01.1996
- Assisted in cleaning of new homes
Education
Master of Science - Clinical Mental Health Counseling
University of Phoenix
Tempe, AZ07-2028
Bachelor's - Human Services w/ concentration in counseling
Post University
Waterbury, CT05.2022
STRAYER UNIVERSITY -
STRAYER UNIVERSITY
03.2001
GARFIELD SR.HIGH SCHOOL -
GARFIELD SR.HIGH SCHOOL
06.1987
Skills
- Customer Service
- Secretarial
- Administrative Assistant
- Ordering
- Organizational Skills
- Call Center
- Front Office
- Business Continuity Planning
- Disaster Recovery
- Residential Cleaning
- SharePoint
- Social media management
- Microsoft Office
- Outbound Sales
- Microsoft Excel
- Office experience
- Administrative experience
- Microsoft Word
- Active Directory
- Microsoft Windows
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- File management
- Office administration
- Administrative support
- Schedule management
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Calendar management
- Documentation and reporting
- Typing speed
- Service-oriented mindset
- Office management
- Multi-line telephone systems
- Tech-Savvy
- Performance improvement
- Bookkeeping
- Basic accounting
- Information protection
- Document control
- Mail distribution
- Strategic planning
- Security awareness
- Technical support
- Office equipment operations
- Meeting preparation
- Staff management
- Record preparation
- Supply management
- Spreadsheet tracking
- Business administration
- Database administration
- Business correspondence
- Meeting coordination
- Project management
- Project coordination
- Expense reporting
- Travel coordination
- Correspondence management
- Transcription and dictation
- Correspondence distribution
- Travel planning
- Travel arrangements
- Front desk operations
- Phone etiquette
- Business operations
- Security
- Meticulous and organized
- Certified Microsoft office specialist
- Calm demeanor
- Multi-line phone system operation
- Call redirection
- Office supply inventory control
- PC proficient
- Microsoft office specialist certified
- Positive and professional
- Relay hearing-impaired calls
- Multitasking and prioritization
- Reception desk management
- Multi-line telephone skills
- Professional and polished presentation
- Recordkeeping and bookkeeping
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Microsoft office
- Payment processing
- Team collaboration
- Courteous and professional
- Computer proficiency
- Relationship building
- Billing and invoicing
- Visitor and customer relations
- Conflict resolution
- Customer complaint resolution
- Documentation
- Records maintenance
- Basic math
- Call management
- Multi-line phone systems
- Word processing
- Supply ordering
- Inventory management
- Records management
- Office supply management
Accomplishments
- Responded to over 100 customer inquiries each day.
- Updated and maintained company database to reflect current and accurate client records for numerous accounts
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Assisted management with the training of manynew staff members.
Certification
Driver's License, 10/01/21, 08/31/30
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information
Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Advanced, Conversational
Affiliations
- Honors Program - Post University
- NSLS
- Golden Key - University of Phoenix
Professional Counseling Skills
- Counseling Professional | Behavioral Health & Career Development Specialist | Ethical & Culturally Responsive Practice
- Mental Health & Career Counseling | Crisis Intervention | Evidence-Based & Integrated Healthcare Advocate
- Counselor | Skilled in Assessment, Crisis Response, and Vocational Guidance | Building Resilience & Growth
✨
I am a counseling professional with a strong foundation in behavioral health, career development, and integrated healthcare. My expertise spans counseling interventions, crisis response, and vocational guidance, paired with advanced skills in client assessment, DSM diagnosis, and treatment planning.
I bring a culturally responsive and ethically grounded approach to every interaction, ensuring inclusive care and sound decision-making. With a background in biochemistry, behavioral health theories, and evidence-based practice, I bridge academic knowledge with practical application to support diverse client needs.
Beyond technical expertise, I excel at rapport building, professional communication, and continuous self-evaluation, which allows me to grow while delivering meaningful outcomes. Whether collaborating in integrated healthcare settings or guiding individuals through career transitions, I am committed to fostering resilience, growth, and confidence.
Timeline
Operations Assistant
Deck Guru
10.2023 - 12.2023
Collections Specialist
Alorica Calling Center
02.2022 - 09.2023
Secretary ll
M&T Bank
05.2008 - 08.2021
Admin to Regional BB ManagerReceptionists
M&T Bank
08.2007 - 11.2007
Receptionist
ADT Federal Systems Division
07.2007
Receptionist
Tritek Engineering
07.2006
Receptionist
National Certification Board
04.2006 - 05.2006
Call center representative
Sunrise senior living
09.2005 - 10.2005
HR REP
06.2005 - 09.2005
Switchboard receptionist
11.2003 - 02.2004
Receptionist
Booz Allen Hamilton
11.2003
Sales associate
Southland Corporation
01.1998 - 01.1999
Cashier/Cook
Roy Rogers
02.1996 - 12.1997
Cleaning specialist
Stewarts Cleaning Company
02.1995 - 01.1996
Bachelor's - Human Services w/ concentration in counseling
Post University
STRAYER UNIVERSITY -
STRAYER UNIVERSITY
GARFIELD SR.HIGH SCHOOL -
GARFIELD SR.HIGH SCHOOL
Master of Science - Clinical Mental Health Counseling
University of Phoenix