Rhodrikia McIntosh
Andalusia,AL
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
04.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Licensed Insurance Agent
Alight Solutions
09.2023 - 12.2023
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Licensed Insurance Agent
TranzAct
05.2022 - 07.2023
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Responded to customer calls swiftly to resolve issues and answer questions.
Customer Service Representative
Randstad
01.2022 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Licensed Insurance Agent
Bloom Insurance Agency
09.2021 - 12.2021
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
Customer Service Representative
Concentrix
09.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
C Leon King High School
Tampa, FL06.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Problem Resolution
- Computer Proficiency
- Insurance sales expertise
- Insurance product expertise
- Goal Oriented Approach
- Medicare Expertise
- Enrollment processing
- HIPAA knowledge
- Goal-Oriented
- Compliance knowledge
- Objection handling
- Inbound Call Management
- Needs Assessment
- Individual Health Plans
- HIPAA Compliance
- Insurance Eligibility
- Sales Reporting
- Quotes and sales
- Call Center Customer Service
- Insurance Policy Sales
- Data Entry
Certification
- Licensed Health insurance agent- 240 license since 2021
Timeline
Customer Service Representative
Teleperformance
04.2024 - Current
Licensed Insurance Agent
Alight Solutions
09.2023 - 12.2023
Licensed Insurance Agent
TranzAct
05.2022 - 07.2023
Customer Service Representative
Randstad
01.2022 - 04.2022
Licensed Insurance Agent
Bloom Insurance Agency
09.2021 - 12.2021
Customer Service Representative
Concentrix
09.2020 - 08.2021
High School Diploma -
C Leon King High School
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