KIA MCNEIL
MIRAMAR,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
31
31
years of professional experience
Work History
Delivery Driver
AMAZON
02.2020 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Hairstylist
KEMISTRY HAIR STUDIO
08.1992 - Current
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Customer Service Representative
DOCTOR'S DIABETIC SUPPLY
09.2012 - 12.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
AAA AUTO CLUB SOUTH
11.2009 - 09.2012
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Phlebotomist
South Florida Blood Banks
05.2005 - 10.2009
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Education
No Degree - Cosmetology
EMPIRE BEAUTY SCHOOL
Philadelphia, PA12.1993
High School Diploma -
GRANTZ HIGH SCHOOL
Philadelphia, PA06.1992
Skills
- Product Knowledge
- Complaint Resolution
- Call Management
- Professional Telephone Demeanor
- Conflict Resolution
Timeline
Delivery Driver
AMAZON
02.2020 - Current
Customer Service Representative
DOCTOR'S DIABETIC SUPPLY
09.2012 - 12.2015
Customer Service Representative
AAA AUTO CLUB SOUTH
11.2009 - 09.2012
Phlebotomist
South Florida Blood Banks
05.2005 - 10.2009
Hairstylist
KEMISTRY HAIR STUDIO
08.1992 - Current
No Degree - Cosmetology
EMPIRE BEAUTY SCHOOL
High School Diploma -
GRANTZ HIGH SCHOOL