Kia Mitchell
Houston,TX
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than [Number] years. Hardworking Medical Assistant brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
DermSurgery Associates
10.2023 - 01.2024
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Medical Assistant
Hilcroft Medical Clinic
11.2022 - 10.2023
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
MEDICAL ASSISTANT
ENTRUST IMMEDIATE CARE
11.2020 - 11.2022
- Vitals registration, rooming patients, phlebotomy, COVID testing.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
MEDICAL ASSISTANT
HEAL 360
11.2020 - 01.2021
- COVID testing registration.
PRODUCT FLOW MANAGER
BEST BUY
10.2020 - 01.2021
- Changed prices, stocked, customer service, gathered online orders, in-store orders, curbside.
MEDICAL ASSISTANT EXTERNSHIP
FUQUA MEDICAL CENTER
10.2020 - 11.2020
- Pulling charts, taking vitals, signing patients in.
Sales Associate
Houston Zoo
07.2018 - 02.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
CASHIER
TARGET
11.2018 - 02.2019
- Greeted customers entering store, operated cash register and collected various payment types, completed returns and exchanges, maintained a safe and clean work environment with restocking, and always provided excellent customer service.
CASHIER
PARTY CITY
07.2018 - 10.2018
- Greeted customers entering store, operated cash register and collected various payment types, took balloon orders and fulfilled them, maintained a safe and clean work environment with restocking, and always provided excellent customer service.
CASHIER
JCPENNEY'S
10.2017 - 06.2018
- Greeted customers entering store, operated cash register and collected various payment types, balanced cash drawer daily, maintained safe and clean work environment with restocking, and always provided excellent customer service.
VOLUNTEER
FONDRENELEMENTARY
05.2013 - 09.2015
- Greeted all visitors, staff, and students, answered incoming calls and directed callers to the appropriate staff member, maintained security and visitor log, assisted with late arrivals/early dismissal, faxed and scanned documents, teacher assistant/tutor
Education
NURSING -
HOUSTON COMMUNITY COLLEGE
08.2018
NURSING -
PRAIRIE VIEW A&M
08.2016
DIPLOMA -
SHARPSTOWN SENIOR HIGH SCHOOL
05.2016
Skills
- Customer Service Skills
- Interpersonal Skills
- Oral / Written Communication Skills
- Advanced Computer Skills
- Medical Charting
- Referral Verification
- HIPAA Compliance
- Payment Collection
- Medical office administration
- Documentation
- Appointment Scheduling
- Patient Relations
- Patient Registration
- Appointment management
- Inpatient Care
- Telephone Etiquette
- Patient Scheduling
- Front Desk Operations
- EMR / EHR
- Electronic Medical Records
- Reminder calls
- Appointment Setting
- Documentation Review
- Task Prioritization
- CPR Certified
- Relationship Building
- Teamwork and Collaboration
- Patient Interviews
- Patient Referral
Timeline
Medical Receptionist
DermSurgery Associates
10.2023 - 01.2024
Medical Assistant
Hilcroft Medical Clinic
11.2022 - 10.2023
MEDICAL ASSISTANT
ENTRUST IMMEDIATE CARE
11.2020 - 11.2022
MEDICAL ASSISTANT
HEAL 360
11.2020 - 01.2021
PRODUCT FLOW MANAGER
BEST BUY
10.2020 - 01.2021
MEDICAL ASSISTANT EXTERNSHIP
FUQUA MEDICAL CENTER
10.2020 - 11.2020
CASHIER
TARGET
11.2018 - 02.2019
Sales Associate
Houston Zoo
07.2018 - 02.2020
CASHIER
PARTY CITY
07.2018 - 10.2018
CASHIER
JCPENNEY'S
10.2017 - 06.2018
VOLUNTEER
FONDRENELEMENTARY
05.2013 - 09.2015
NURSING -
HOUSTON COMMUNITY COLLEGE
NURSING -
PRAIRIE VIEW A&M
DIPLOMA -
SHARPSTOWN SENIOR HIGH SCHOOL
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