Kia Morris
Smyrna,DE
Summary
Hardworking and passionate job seeker, ready to help team achieve company goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Vascular Technologist
Cardiovascular Consultants Of Lower Delaware
Lewes, Delaware
01.2009 - 01.2013
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
- Maintained and adjusted cardiology and pulmonary equipment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Representative
City Of Wilmington
Wilmington, Delaware
01.2005 - 01.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Applied Science - Sonography
Delaware Technical And Community College
Wilmington, DelawareReal Estate License - Real Estate
Delaware School of Real Estate
Newark, Delaware05.2020
Skills
- Administrative Leadership
- Customer Service
- Property Marketing
- Common Sense Reasoning
- Sales and Marketing Aptitude
Timeline
Vascular Technologist
Cardiovascular Consultants Of Lower Delaware
01.2009 - 01.2013
Customer Service Representative
City Of Wilmington
01.2005 - 01.2009
Associate of Applied Science - Sonography
Delaware Technical And Community College
Real Estate License - Real Estate
Delaware School of Real Estate
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