Kia Mosley
Wingate,NC
Summary
Dynamic customer service with extensive experience over 5years. Proven track record in store opening and closing, ensuring efficient exceptional service. Skilled in money handling and product restocking, consistently enhancing customer satisfaction and store performance. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
CVS Health Commercial
08.2023 - Current
- Collaborated with team members to streamline communication processes, improving overall service delivery efficiency.
- Resolved customer inquiries and issues using CRM software to ensure satisfaction and loyalty.
- Provided product knowledge support to customers, enhancing their understanding of services and benefits.
Cashier Team Lead
Family Dollar
01.2021 - 07.2023
- Supervised cashier team to ensure exceptional customer service and efficient operations.
- Trained new cashiers on company policies, effective communication, and point-of-sale systems.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
Cashier
Walmart
02.2018 - 12.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and handled financial discrepancies.
- Assisted in inventory management, restocking shelves as needed.
Education
High School Diploma -
Monroe High School
Monroe, NCSkills
- Customer service
- Store opening and closing
- Money handling
- Product restocking
Timeline
Customer Care Representative
CVS Health Commercial
08.2023 - Current
Cashier Team Lead
Family Dollar
01.2021 - 07.2023
Cashier
Walmart
02.2018 - 12.2020
High School Diploma -
Monroe High School