Kia Munoz
Atlanta,GA
Summary
Store manager with over 10 years of experience in inventory management and team leadership. Proven track record of enhancing store operations and customer relationships, resulting in increased sales performance. Expertise in employee training and strategic scheduling to optimize staff performance and create a high-performance work environment.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Store Manager
JD Sports
Atlanta, GA
08.2015 - Current
- Led daily store operations, ensuring top-tier customer service and operational excellence.
- Optimized inventory tracking to reduce loss through precise counts and audits.
- Balanced sales records, reconciled cash, and processed bank deposits for efficiency.
- Devised weekly staff schedules to meet peak demand efficiently.
- Established visual merchandising standards to enhance store presentation.
- Trained staff on product knowledge and engagement techniques.
- Analyzed sales data to identify trends and refine strategies.
- Ensured compliance with safety regulations and company policies.
Guest Service Representative
Hilton
Myrtle Beach, South Carolina
03.2014 - 08.2015
- Established productive relationships with employees to enhance collaboration.
- Created a welcoming atmosphere by greeting guests warmly.
- Streamlined check-in and check-out processes for all visitors.
- Resolved billing inquiries and processed payments efficiently.
- Coordinated scheduling of space and equipment for programs, meetings, and conferences.
Assistant Manager
Finish Line
Augusta, GA
11.2011 - 03.2014
- Monitored compliance with company policies and safety standards to ensure operational integrity.
- Facilitated effective communication between management and team members to enhance collaboration.
- Organized training sessions for new hires, promoting familiarity with workplace environment.
- Delegated tasks to staff, establishing clear priorities and goals for project execution.
- Provided leadership and mentorship to new employees on various company programs.
- Supported inventory management and order fulfillment processes to maintain efficiency.
- Interviewed prospective employees, contributing valuable insights to HR for hiring decisions.
- Maintained up-to-date knowledge of company products and services to assist team effectively.
Education
Associate Degree in Nursing - Medical Assistant
Virginia College
Augusta, GA07-2017
Skills
- Inventory management
- Visual merchandising
- Sales analysis
- Cash reconciliation
- Staff scheduling
- Customer relationship management
- Team leadership
- Employee training
- Problem solving
- Time management
- Store operations
- Staff performance improvement
- Customer service
- Program implementation
- Operations management
Certification
CPR Certified
Accomplishments
Top Loss Prevention Performer Q2 2025 - Executed Inventory Scoring Under Company Standard of .35%
Timeline
Store Manager
JD Sports
08.2015 - Current
Guest Service Representative
Hilton
03.2014 - 08.2015
Assistant Manager
Finish Line
11.2011 - 03.2014
Associate Degree in Nursing - Medical Assistant
Virginia College