Kia Raymond
Tampa,FL
Summary
Dynamic Environmental Services Supervisor at Tampa General with expertise in waste management and team leadership. Achieved enhanced cleanliness and compliance through effective training and inspections. Recognized for problem-solving skills and fostering strong communication among staff, leading to improved operational efficiency and guest satisfaction.
Environmental services professional with strong focus on team collaboration and achieving results. Skilled in waste management, sanitation protocols, and environmental compliance. Reliable and adaptable to changing needs, ensuring high standards in facility cleanliness and safety. Known for effective leadership, problem-solving, and fostering positive work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Environmental Services Supervisor
Tampa General
11.2016 - Current
- Assisted in maintaining cleanliness and sanitation standards across facilities.
- Learned operational procedures for waste management and recycling practices.
- Supported team in inventory management of cleaning supplies and equipment.
- Followed safety protocols to minimize hazards during cleaning operations.
- Observed and reported maintenance issues to ensure timely resolutions.
- Collaborated with staff to enhance efficiency of cleaning schedules and tasks.
- Participated in training sessions on environmental services best practices.
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Ensured prompt resolution of any internal conflicts within the team leading to better overall morale among staff members.
- Enhanced employee safety through regular training sessions on hazardous material handling and disposal procedures.
- Assisted in recruitment efforts including interviewing potential candidates as well as participating in job fairs showcasing company culture.
- Participated in industry conferences to stay current on emerging trends in environmental services and new technologies available for implementation.
- Organized team meetings to discuss goals, progress updates, challenges faced during projects or tasks assigned.
- Collaborated with other department supervisors to ensure seamless coordination of services across the organization.
- Led training in sanitation and cleaning practices.
- Supervised and directed daily work of team of 12 sanitation personnel.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Addressed customer feedback and complaints to maximize satisfaction.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Environmental Services Housekeeper
Tampa General
09.2015 - 11.2016
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
Lead Housekeeper
Magnolia Manor Nursing Home
04.2013 - 09.2015
- Managed inventory of cleaning supplies, ensuring cost-effective procurement and availability of essential items.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Assistant Executive Housekeeper
Hampton Inn By Hilton
12.2012 - 04.2013
- Supervised daily housekeeping operations, ensuring adherence to quality standards and efficient workflow.
- Trained and mentored staff on cleaning protocols and safety procedures, enhancing team performance.
- Implemented inventory management system for housekeeping supplies, optimizing resource allocation.
- Coordinated with other departments to ensure seamless service delivery and guest satisfaction.
- Led regular inspections of facilities to ensure compliance with health and safety regulations, maintaining high cleanliness standards.
Executive Housekeeper
Wingate by Wyndham Hotel
02.2012 - 12.2012
- Led initiatives to improve efficiency, achieving consistent positive feedback from guests regarding cleanliness.
- Managed scheduling for housekeeping staff, ensuring adequate coverage during peak occupancy periods.
- Resolved guest complaints related to housekeeping promptly, enhancing overall guest satisfaction ratings.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
Education
General Studies
Hialeah Miami Lakes Senior High
Hialeah, FL06-2004
Skills
- Waste management
- Hazardous materials handling
- Environmental compliance
- Environmental auditing
- Delegating work assignments
- Inspecting equipment
- Hazardous waste management
- Hygiene standards
- Problem-solving
- Multitasking
- Clear communication
- Team leadership
- Task prioritization
Certification
- CHEST, AHE - 2025
Timeline
Environmental Services Supervisor
Tampa General
11.2016 - Current
Environmental Services Housekeeper
Tampa General
09.2015 - 11.2016
Lead Housekeeper
Magnolia Manor Nursing Home
04.2013 - 09.2015
Assistant Executive Housekeeper
Hampton Inn By Hilton
12.2012 - 04.2013
Executive Housekeeper
Wingate by Wyndham Hotel
02.2012 - 12.2012
General Studies
Hialeah Miami Lakes Senior High