KIA RICHARD
Memphis,US
Summary
Highly skilled healthcare professional with proven leadership, operational excellence, and organizational development abilities. Demonstrates exceptional communication, multitasking, and problem-solving skills, coupled with advanced ability in the healthcare field. Proficient in computer applications, data management, and electronic health records (EHR) systems. Adept at team collaboration, critical thinking, and adapting quickly to latest technologies and protocols. Committed to continuous learning and professional growth to drive efficiency, quality patient care, and innovation in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security
TJ MAXX
Memphis, TN
05.2025 - Current
- Monitored surveillance systems and conducted floor patrols to detect and prevent theft, ensuring a safe and secure shopping environment.
- Collaborated with store management and law enforcement on investigations related to theft, fraud, or suspicious activity.
- Conducted bag checks, receipt verification, and other asset protection measures in accordance with company policies.
- Identified internal and external theft risks and implemented preventative strategies to reduce shrink.
- Reported and documented incidents in detailed logs to maintain accurate records for future reference and legal compliance.
Clerk/Typist
Methodist Healthcare
Memphis, TN
02.2022 - 09.2024
- Processed and organized patient records for efficient retrieval and management.
- Utilized electronic health record systems to update patient information accurately.
- Assisted in scheduling appointments, ensuring optimal use of healthcare resources.
- Maintained confidentiality while handling sensitive patient data in compliance with regulations.
Security Guard
CSI security
Memphis, TN
05.2017 - 10.2020
- Monitored premises to prevent theft, violence, and unauthorized access.
- Conducted routine patrols and security checks of buildings and grounds.
- Responded promptly to alarms, emergencies, and suspicious activity.
- Enforced safety procedures and site-specific regulations.
- Wrote detailed incident reports and maintained daily activity logs.
- Provided excellent customer service while ensuring a safe environment for staff and visitors.
Clerk
Shelby County Child Support Services Division
Memphis, TN
10.2018 - 04.2021
- Processed and kept confidential child support case files, ensuring accuracy and compliance with state and federal regulations.
- Entered and updated case data in child support enforcement systems (e.g., CSE, KIDS, etc.) with a high degree of accuracy.
- Scheduled and coordinated court hearings and appointments between parties, attorneys, and child support officers.
- Assisted custodial and non-custodial parents with inquiries about payments, case status, and legal documents.
- Prepared and distributed legal correspondence, notices, income withholding orders, and court-related documents.
Customer Service
AT&T Store
Bartlett, TN
04.2016 - 07.2018
- Provided exceptional customer service by aiding customers with billing inquiries, technical issues, service upgrades, and account management.
- Handled a high volume of inbound and outbound calls in a fast-paced call center environment, consistently meeting performance metrics.
- Resolved customer complaints efficiently and professionally, improving customer satisfaction and retention rates.
- Educated customers on AT&T products, services, and promotions, resulting in increased upsell and cross-sell opportunities.
- Processed service requests, new activations, device upgrades, and account changes using internal systems.
Administrative Assistant
GXO
Memphis, TN
07.2012 - 01.2013
- Answered and directed phone calls, greeted visitors, and provided front-desk support in a professional and courteous manner.
- Organized and maintained paper and electronic filing systems to ensure efficient recordkeeping and quick document retrieval.
- Performed data entry with high accuracy, updating customer records, inventory logs, or internal databases.
- Prepared and proofread documents, memos, reports, and forms for internal and external use.
- Scheduled appointments, coordinated meetings, and managed calendars for staff or management.
Education
High School Diploma - Medical Assisting
Concorde Career College
Memphis, TN01-2013
High School - General studies
Cordova High School
Memphis, TN05-2012
Skills
- Security consciousness
- Security considerations
- Witness security
- Records security
Certification
- First Aid/CPR Certified
- Microsoft Office Specialist (MOS)
Timeline
Security
TJ MAXX
05.2025 - Current
Clerk/Typist
Methodist Healthcare
02.2022 - 09.2024
Clerk
Shelby County Child Support Services Division
10.2018 - 04.2021
Security Guard
CSI security
05.2017 - 10.2020
Customer Service
AT&T Store
04.2016 - 07.2018
Administrative Assistant
GXO
07.2012 - 01.2013
High School - General studies
Cordova High School
High School Diploma - Medical Assisting
Concorde Career College