Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kia Sawyer

Philadelphia,PA

Summary

Leadership oriented with more than 20 years of experience developing retail and business relationships . Confident , charismatic and motivational with expertise in building new network connections

Banking and revenue management experience.

Customer satisfaction driven , with proven success growing businesses to align with core values of the organization

Overview

26
26
years of professional experience

Work History

Lead Analyst

Wells Fargo
11.2022 - Current
  • Developed and maintained strong customer relationships, providing exceptional service .
  • Personalize and connect with customers to provide results fitting customer needs
  • Educated customers on features and benefits of banking products and services.
  • Collaborated with other departments to confirm compliance with banking procedures
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Organized and prioritized workflow with daily planning and team performance assessments.

Finance Coordinator

The Culinary Response Team
09.2021 - 11.2022
  • Gathered and collected all financial information for business and verified accuracy in system.
  • Met weekly with department managers to discuss financial information according to current needs.
  • Completed bi-weekly payroll for employees.
  • Resolved concerns with products or services to help with retention and drive sales.

Revenue Specialist

City Of Philadelphia Department Of Revenue
03.2019 - 02.2021
  • Interpreted clients needs and introduced services to fit specific requirements.
  • Evaluated diverse organizational systems to identify workflow, communication and resource
  • Provided guidance and service to various taxpayers
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.

Branch Customer Service Officer

TD Bank
04.2017 - 01.2019
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Teamed with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Shared product knowledge on continuous basis to provide optimal service and achieve quotas

MCM Overstock Warehouse

Self Employed
01.2012 - 03.2017
  • Revised and developed procedures to reduce risk and achieve compliance.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Supervised operations by managing employees during shifts.

Customer Sales Assistant

Citizens Bank
10.1998 - 01.2012
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Assisted call-in customers with questions and orders.
  • Cultivated and strengthened account relationships to achieve and exceed company targets.
  • Contacted potential customers to capitalize on sales opportunities.

Education

Diploma -

FLC High School
Philadelphia, PA
06.1995

Skills

  • Excellent Verbal and Written Communication
  • Strong Service Mindset
  • Calm and Professional Under Pressure
  • Effective Customer Communication
  • Operations Management
  • Operational Excellence

Timeline

Lead Analyst

Wells Fargo
11.2022 - Current

Finance Coordinator

The Culinary Response Team
09.2021 - 11.2022

Revenue Specialist

City Of Philadelphia Department Of Revenue
03.2019 - 02.2021

Branch Customer Service Officer

TD Bank
04.2017 - 01.2019

MCM Overstock Warehouse

Self Employed
01.2012 - 03.2017

Customer Sales Assistant

Citizens Bank
10.1998 - 01.2012

Diploma -

FLC High School
Kia Sawyer