Kia Sawyer
Philadelphia,PA
Summary
Leadership oriented with more than 20 years of experience developing retail and business relationships . Confident , charismatic and motivational with expertise in building new network connections
Banking and revenue management experience.
Customer satisfaction driven , with proven success growing businesses to align with core values of the organization
Overview
26
26
years of professional experience
Work History
Lead Analyst
Wells Fargo
11.2022 - Current
- Developed and maintained strong customer relationships, providing exceptional service .
- Personalize and connect with customers to provide results fitting customer needs
- Educated customers on features and benefits of banking products and services.
- Collaborated with other departments to confirm compliance with banking procedures
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Organized and prioritized workflow with daily planning and team performance assessments.
Finance Coordinator
The Culinary Response Team
09.2021 - 11.2022
- Gathered and collected all financial information for business and verified accuracy in system.
- Met weekly with department managers to discuss financial information according to current needs.
- Completed bi-weekly payroll for employees.
- Resolved concerns with products or services to help with retention and drive sales.
Revenue Specialist
City Of Philadelphia Department Of Revenue
03.2019 - 02.2021
- Interpreted clients needs and introduced services to fit specific requirements.
- Evaluated diverse organizational systems to identify workflow, communication and resource
- Provided guidance and service to various taxpayers
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
Branch Customer Service Officer
TD Bank
04.2017 - 01.2019
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Teamed with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Shared product knowledge on continuous basis to provide optimal service and achieve quotas
MCM Overstock Warehouse
Self Employed
01.2012 - 03.2017
- Revised and developed procedures to reduce risk and achieve compliance.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Supervised operations by managing employees during shifts.
Customer Sales Assistant
Citizens Bank
10.1998 - 01.2012
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Assisted call-in customers with questions and orders.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Contacted potential customers to capitalize on sales opportunities.
Education
Diploma -
FLC High School
Philadelphia, PA06.1995
Skills
- Excellent Verbal and Written Communication
- Strong Service Mindset
- Calm and Professional Under Pressure
- Effective Customer Communication
- Operations Management
- Operational Excellence
Timeline
Lead Analyst
Wells Fargo
11.2022 - Current
Finance Coordinator
The Culinary Response Team
09.2021 - 11.2022
Revenue Specialist
City Of Philadelphia Department Of Revenue
03.2019 - 02.2021
Branch Customer Service Officer
TD Bank
04.2017 - 01.2019
MCM Overstock Warehouse
Self Employed
01.2012 - 03.2017
Customer Sales Assistant
Citizens Bank
10.1998 - 01.2012
Diploma -
FLC High School