Kia Scott
Florissant,MO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Mortgage Associate
US Bank
07.2012 - 09.2024
- Collaborated with other team members to help other business lines meet service level agreements
- Achieved meeting company benchmarks while staying below percentage target to help increase more business and aid in increasing revenue
- Processed over 100+ retail loan applications in a timely manner, ensuring compliance with company policies and industry regulations
- Assisted in training and mentoring new mortgage processors to ensure adherence to company standards and best practices
- Audited teams members work for completeness, accuracy, and adherence to regulatory requirements before submission for underwriting
- Continuously updated personal knowledge of mortgage products, market trends, and regulatory changes by attending training sessions.
Customer Service
Brown Shoe
01.2009 - 01.2010
- Utilized effective conflict resolution skills to prevent the loss of account holders
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
Education
High school diploma -
Hazelwood Central High School
Skills
- Customer relationship management
- Conflict management
- Data entry
- Communication skills
- Organizational skills
- Adaptability
- Multitasking
- Teamwork and Collaboration
- Microsoft Outlook
- Product Knowledge
Timeline
Mortgage Associate
US Bank
07.2012 - 09.2024
Customer Service
Brown Shoe
01.2009 - 01.2010
High school diploma -
Hazelwood Central High School
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