KIA SMALL
Washington,NC
Summary
Dedicated Behavior Technician experienced in implementing specialized programs for individuals with disabilities. Comfortable in high-pressure environments, I am passionate about providing exceptional service to clients with special needs. As a successful Cafe Manager, I lead by example, motivating my team to exceed targets and prioritize top-notch customer relations. Proficient in business management, marketing, and inventory control. Creative Graphic Designer with a talent for developing unique artwork and an innovative approach to concept development. Dedicated to offering exceptional assistance to clients and team members, I excel at coordinating tasks and fostering positive relationships. With a positive and upbeat demeanor, I am skilled at creating engaging learning experiences tailored to individual student needs. My strong work ethic, coupled with my diverse skill set and passion for helping others, make me a valuable asset to any team.
Overview
11
11
years of professional experience
Work History
Behavior Technician
Behavior Consultation & Psychological Services
2023.04 - Current
- Client Support
- Worked 1:1 with autistic child(ren)
- Taught child(ren) how to manage their emotions
- Behavioral Assessment
- ABA Therapy
- Data Collection
- Collaborated with BCBAs and other team members to review and modify BIPs as necessary
- Documentation
- Maintained accurate and organized client records, including session notes, data sheets, and progress reports, in compliance with company policies and regulations.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Implemented strategies to reduce anxiety and stress levels in clients.
Café Manager and Bookseller
Barnes and Noble
2022.10 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Kept cafe in full compliance with health code standards and achieved consistent scores above 95.
- Developed and implemented strategies to promote cafe products and increase sales.
- Implemented cost saving measures to reduce operational costs and align with budget.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Ordered product and kept up with monthly inventory and waste percentage numbers.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Coordinate with the bookstore management team to integrate café operations with overall store activities, collaborating on promotions, events, and cross-selling opportunities.
- Merchandise café products and bookstore displays, ensuring attractive presentation and effective cross-promotion of café offerings and book selections.
- Maintain knowledge of current café and bookstore offerings, including menu items, promotions, bestsellers, and upcoming events, to provide informed assistance to customers and drive sales.
Freelance Digital Artist
Self-Employed
2014.05 - Current
- Create high-quality pixel art or graphic art using software such as FireAlpaca and Clip Studio Paint.
- Develop original concepts and designs for various projects, including illustrations, character designs, backgrounds, and icons.
- Collaborate with clients to understand their vision and requirements, and translate them into visually appealing artwork.
- Deliver artwork within specified deadlines while maintaining high standards of quality and creativity.
- Adapt art style and techniques to suit different project needs, including game assets, animations, logos, and digital marketing materials.
- Utilize digital tools and techniques to enhance and refine artwork, such as color correction, shading, and texture application.
- Stay updated on industry trends and best practices in digital art and design, incorporating new techniques and technologies into workflow.
- Communicate effectively with clients and team members to ensure alignment on project objectives, feedback, and revisions.
- Manage workload and prioritize tasks to balance art projects with other commitments and responsibilities.
- Showcase artwork on online platforms and social media to attract potential clients and build a strong online presence.
- Maintain professionalism and integrity in all interactions, representing oneself as a reliable and skilled digital artist.
Receptionist
Animal Hospital
2023.04 - 2023.07
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Coordinated insurance documentation for efficient billing processes, reducing administrative workload for medical staff.
- Facilitated patient check-in procedures, verifying demographics and insurance coverage for accurate recordkeeping.
- Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Invoiced patients accurately in line with charging guidelines.
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
Holiday Soap Maker
Buff City Soap
2022.11 - 2022.12
- Personalized products to customers' needs
- Rang up customers
- Maintained cleanliness and sanitation throughout the store
- Organized product
- Worked in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Cafe Barista
Barnes and Noble
2018.12 - 2022.10
- Communicated with customers and co-workers on orders and cafe management
- Learned interpersonal skills
- Exceptional grasp of cash handling and reconciliation procedures
- Upselling at the counter to increase sales
- Handled and prepared food while cleaning and maintaining the cafe area
- Kept my resolve when things went wrong - problem-solver
- Practiced good teamwork to keep the workflow steady and consistent
- Trained myself on recipes so that I can make new, and old, drinks with ease
- Reliability - showed up for my shifts on time and even took on additional shifts for others as needed
- Balanced the needs of multiple customers simultaneously in a quick-paced environment.
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
Experienced Barista
PressCoffee+Crepes
2021.10 - 2022.10
- Greeted customers warmly as they entered the restaurant and informed them on where to find a menu
- Successfully took customers' orders and entered them into the POS (point-of-sale) system
- Hand crafted coffee and other beverages as well as food
- Delivered food to the customer in a timely and friendly manner
- Always kept the line clean and tidy by tidying up area during slow moments and by keeping up with daily cleaning tasks for maximum efficiency
- Helped shift lead keep track of what the closing staff would need to prepare regarding syrups, cold brew, etcetera for the night
- Looked out for the needs of the customer and the restaurant by consistently evaluating and assessing the environment for hints
- Attention to detail
- Responsible for assisting with training of new hires to get them on the path to being a successful barista at Press.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Lead Sales Associate
Stein Mart
2017.09 - 2019.10
- Communicated with customers and co-workers
- Encouraged customers to participate in a survey and sign-up for a card with the store
- Organized merchandise in my department and in the receiving area at the back of the store
- Managed monetary transactions at the cash register
- Responded to telephone inquiries by providing quality service to customers and associates
- Successfully aided customers with product selections and purchases.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
After School Teacher
Cornerstone
2016.10 - 2017.04
- 4th grade tutor after school program
- Tutored 4th grade students on subjects they were having trouble grasping
- Provided homework help
- Made sure students stayed focused on their homework – or assignments that I gave to them – during the duration of the session
- Supervised children
- Solved problems
- Reported any disciplinary problems to on-site coordinator.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and [Type] recreational activities to promote physical, mental and social development in children.
Latin Tutor
Campbell University
2013.01 - 2014.05
- Expanded student vocabulary knowledge by introducing new words daily and incorporating them into lessons.
- Improved student understanding of complex concepts through clear explanations and relatable examples from everyday life.
- Collaborated with fellow tutors to share best practices, resources, and techniques for effective Mandarin and Latin instruction.
- Assisted students with achieving better understanding of specific subject material.
- Assisted students in developing study skills and strategies.
- Monitored student progress and provided feedback and support.
- Promoted critical thinking skills through challenging group projects and presentations related to Chinese and Latin language and culture.
Internship
Law Offices of Watsi M. Sutton
2013.06 - 2013.07
- Examined casework and formulated plans – assisted attorney with a case involving grandparent care of a grandchild with an unfit parent
- Organized current and past cased, recorded case data into Excel, and maintained detailed notes on old cases
- Filed documents
- Tracked and answered client phone calls
- Communicated with other attorneys and workers in the Courthouse
- Delivered case material to the Courthouse and the Post Office
- Handled cash deposits at the bank.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Arts - Multidisciplinary Studies- Asian Studies
East Carolina University
Greenville, North Carolina05.2016
Bachelor of Arts - Government Pre-Law
Campbell University
Buies Creek, North Carolina05.2014
Skills
- Data Collection
- Autism Spectrum Disorder Knowledge
- Mental Health Support
- Behavioral analysis
- Skill-building exercises
- Barista skills
- Time Management
- Problem-Solving
- Customer experience management
- Organizational abilities
- Digital illustration
- Customer Service
Accomplishments
I am proud of my track record of delivering tangible results and making significant contributions in my roles. Throughout my career, I have consistently exceeded performance targets, increased efficiency, and improved processes to drive positive outcomes for the organization. I have received recognition for my leadership, initiative, and problem-solving abilities, and have a proven ability to adapt to changing priorities and thrive in fast-paced environments. My dedication to delivering high-quality work and my commitment to continuous improvement have enabled me to make meaningful contributions to the success of my teams and organizations.
Volunteer Experience
- Salvation Army, Washington, North Carolina, Food Drive Server, 2009-2011
- Harvest Church, Washington, North Carolina, End-of-Grade Testing Proctor, May 2014-Present
- John Small Elementary, Washington, North Carolina, Classroom Monitor, 2015-2016
- John Small Elementary, Washington, North Carolina, Lunch Bunch, 2016
- John Small Elementary, Washington, North Carolina, Battle of the Books, 2016
- Harvest Church, Washington, North Carolina, Celebrate Recovery, Summer 2017
- Graphic Arts Service and Requests (gasrforum.net), Moderator on Digital Art Forum, 2012 and 2017-Present
Languages
Chinese (Mandarin)
Elementary
Latin
Elementary
English
Native or Bilingual
Spanish
Elementary
Timeline
Receptionist
Animal Hospital
2023.04 - 2023.07
Behavior Technician
Behavior Consultation & Psychological Services
2023.04 - Current
Holiday Soap Maker
Buff City Soap
2022.11 - 2022.12
Café Manager and Bookseller
Barnes and Noble
2022.10 - Current
Experienced Barista
PressCoffee+Crepes
2021.10 - 2022.10
Cafe Barista
Barnes and Noble
2018.12 - 2022.10
Lead Sales Associate
Stein Mart
2017.09 - 2019.10
After School Teacher
Cornerstone
2016.10 - 2017.04
Freelance Digital Artist
Self-Employed
2014.05 - Current
Internship
Law Offices of Watsi M. Sutton
2013.06 - 2013.07
Latin Tutor
Campbell University
2013.01 - 2014.05
Bachelor of Arts - Multidisciplinary Studies- Asian Studies
East Carolina University
Bachelor of Arts - Government Pre-Law
Campbell University
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