Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kia Solorzano

Bloomington,IL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Self Employed

ThewickedImp
Bloomington, IL
2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Delivered products to customer locations on time.

Office Assistant

Marketview Motors
Bloomington, IL
03.2024 - 08.2024
  • Answered phone calls and welcomed visitors to office.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained an organized filing system of paper documents and electronic files.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Dispersed incoming mail to correct recipients throughout office.
  • Answered telephones, directed calls, and took messages.
  • Copied, sorted and filed records of office activities and business transactions.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Cashier, Assistant Manager

Everlast Oil
Bloomington, IL
08.2011 - 03.2023
  • Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
  • Processed payments from customers using various payment methods such as credit cards or cash.
  • Performed duties of a cashier when needed during peak periods or staff shortages.
  • Resolved customer disputes in a timely manner while adhering to company policies.
  • Identified potential theft risks within the store environment by monitoring suspicious activity.
  • Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
  • Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
  • Maintained accurate records of financial transactions using POS systems or manual registers.
  • Ensured compliance with relevant laws and regulations related to cash handling operations.
  • Implemented operational procedures such as opening and closing procedures for the store.
  • Prepared weekly schedules for cashiers based on customer demand and staffing availability.
  • Recruited, trained, and supervised staff members while providing guidance and support when necessary.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Reconciled registers to prepare daily bank deposits.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Processed payments promptly for customers to exceed productivity standards.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.

Education

High School Diploma -

St. Mary's Academy
Nauvoo, IL
05-1992

Skills

  • Excellent Communication
  • Time Management
  • Multitasking
  • Computer Skills
  • Quality Assurance
  • Decision-Making
  • Communication
  • Problem-Solving
  • Data Entry
  • Verbal Communication
  • Collaboration

Languages

Spanish
Limited

References

References available upon request.

Timeline

Office Assistant

Marketview Motors
03.2024 - 08.2024

Cashier, Assistant Manager

Everlast Oil
08.2011 - 03.2023

Self Employed

ThewickedImp
2021 - Current

High School Diploma -

St. Mary's Academy

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Kia Solorzano