Kia T.D Harrigan

Dynamic hospitality professional with a solid foundation in operational excellence and customer-focused service. Demonstrates strong skills in team collaboration, problem-solving, and process optimization, consistently achieving results in fast-paced environments. Currently pursuing an MBA in Business Management, Analytics, and I.T., integrating expertise to develop innovative strategies that drive business growth and enhance guest experiences.

• Hospitality Club, New Rochelle, NY, 01/2018 - Present
• Aspiring Chef Association, St John's, Antigua, 09/2012 - Present

Digicel Antigua Camp Exceptional, St John's, Antigua, Youth Counselor, 06/2008 - 08/2012, 

• Interacted with disabled children monitoring them during activities and outings

Restaurant Week NYC

• Food Service, Hospitality Actives and Customer Interaction

• Social Media Engagement Analysis (2024): Conducted an academic analysis of social media platforms like Instagram and TikTok, using Excel to track trends and propose optimization strategies.
• Marketing Campaign Proposal (2023): Collaborated with classmates to design a mock campaign plan, incorporating audience targeting and bid strategy to improve engagement.
• Created Professional Business Plan (2023) Conducted complete market research and analysis for a bakery and created a successful business plan which focused on marketing and consumer retention while increasing sales.

• Part-Time Baker and Cake Decorator
• Event Planning

• NYC FOOD SAFETY CERTIFICATION